- Shuvel Digital (Vienna, VA)
- …and over 23,000 employees. Our client Navy Federal Credit Union is seeking an Service Desk -15194-Hybrid in Vienna, VA. You seem to have a rock-solid profile ... on campus if needed Once onboarded there will be 2 weeks of training before moving to assigned shift....assigned shift. Training will be M-F 0800-1630 EST. The Service Desk is a fast-paced environment that… more
- V2X (Springfield, VA)
- …+ Microsoft 365 experience. + Microsoft Windows 10 and/or Windows 11 experience. Strong Tier 2 help desk experience. + Microsoft 365: Modern Desktop ... software, network, system/application access, and telecommunications systems. interfaces with NMCI Service Desk to ensure customer issues are resolved. Maintains… more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure Virtual ... SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support, managing complex customer...software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met… more
- KBR (Bethesda, MD)
- …Bring forward ideas, including one Tier 0 automation process, to innovate the Service Desk as a whole and remain relevant throughout constant demand and ... based upon contract award Responsibilities Include: Provides first line ( Tier 1) IT technical support to end users for...traffic, major incidents, and general administration for assisting other Service Desk peers. + Using dashboards provided,… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... compliant with Identity & Access Control Management (ICAM) policy. + Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems… more
- Themis Insight (Fort Meade, MD)
- …the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... compliant with Identity & Access Control Management (ICAM) policy. + Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems… more
- General Dynamics Information Technology (Mclean, VA)
- …a passion for delivering exceptional customer service . **Key Responsibilities:** Lead, coach, and mentor Tier 1 and Tier 2 teams, fostering a culture of ... end-users while mentoring and guiding a team of Help Desk Technicians. The ideal candidate will have a solid...communication skills with a proven ability to lead a customer- service -oriented team. + Familiarity with ticketing systems such as… more
- CACI International (Annapolis Junction, MD)
- …(Help Desk ) support for problem identification, diagnosis, and resolution. + Tier 2 (Escalation) support for more complex issues, providing troubleshooting ... to support critical infrastructure with the highest standards of service and reliability. We're looking for a skilled System...operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the smooth running of… more
- TekSynap (Washington, DC)
- …2 /3 system administration/engineering services + Network or Telecom FC5 - Enterprise Service Desk , Tiers 0/1/ 2 support services, end-user support, Desktop ... technical and financial reports (weekly/monthly) **We are going after 2 Functional Categories and need a Program Manager for...to include, but not limited to Asset Management + Service Desk **REQUIRED QUALIFICATIONS** + Minimum Bachelor's… more
- General Dynamics Information Technology (Washington, DC)
- …for candidates in this role include, but are not limited to the following: + Provide Tier 1 and Tier 2 support for macOS and iOS devices, including ... to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently; we are seeking...MDM tools (eg, Jamf, Intune). + Respond to help desk tickets, emails, Team Chats, and walk-up requests with… more