- General Dynamics Information Technology (Washington, DC)
- …for candidates in this role include, but are not limited to the following: + Provide Tier 1 and Tier 2 support for macOS and iOS devices, including ... to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently; we are seeking...MDM tools (eg, Jamf, Intune). + Respond to help desk tickets, emails, Team Chats, and walk-up requests with… more
- DCCA (Fort Meade, MD)
- …client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... or equivalent IAT Level II certification + Experience working in a customer service / Tier 1/ Tier 2 environment + Dataflow experience Required Education… more
- Synergy ECP (Columbia, MD)
- …the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... Identity & Access Control Management (ICAM) policy. + Provide Tier 2 (Escalation) problem identification, diagnosis and...is required. + Four (4) years of experience with Service Management (ITSM) is required. + Requires DoD 8570… more
- DRT Strategies, Inc. (Silver Spring, MD)
- …for the application, working collaboratively with the Service Desk , which will handle Tier 1 and Tier 2 support. + Serve as the transition point of ... contact for the technical components of the project. + Support other project activities and DRT activities as directed by Project Manager and/or Portfolio Manager. Require Experience: + 7+ years of Appian development experience. This includes Java, Appian BPM,… more
- Actalent (Fort Belvoir, VA)
- …routers, switches, networking, and licensing. Additional Skills & Qualifications + BA/BS degree preferred. + Tier 1, Tier 2 , and Tier 3 support ... with ServiceNow as a backup. + Provide white glove service to customers. + Maintain data tracking on a...Understanding of licensing support (Cisco or competitors). + Help desk experience with a customer-focused attitude. + Experience with… more
- Leidos (Fort Belvoir, VA)
- …real-time network and system issues, ensuring timely resolution or proper escalation. + Perform Tier 1 and Tier 2 troubleshooting for hardware, software, and ... projects for operations, supporting driving time-sensitive initiatives, supports ITIL service area activities (problem management, incident management, service … more
- General Dynamics Information Technology (Bethesda, MD)
- …SL1, and xMatters + Investigate, verify, and escalate system alerts and reported issues to Tier 2 support as needed + Access devices to analyze graphing data and ... reliable, secure, and well-coordinated **Required:** + Associate's Degree and 2 + years in a related in IT role such...in a related in IT role such as Help Desk , Service Desk , Incident Response,… more
- V2X (Springfield, VA)
- …as well as be capable of supporting internally escalated tickets from the IT Enterprise Service Desk team. + The IT Enterprise Desktop team supports a wide array ... The Systems Administrator I - Desktop Support are the Tier 1/ 2 team members of an...+ Familiarity with supporting internally escalated tickets from a Service Desk team. + Familiarity with remediating… more
- Leidos (Fort Belvoir, VA)
- …hardware support; manage personnel and their operational and project-related workloads. * Provide Tier 2 and Tier 3 problem identification, diagnosis and ... Azure and AWS cloud environments * Knowledge of IT service desk requirements and ServiceNow ITSM *...step 20 while everyone else is still debating step 2 good. You'll fit right in. **Original Posting:** August… more
- SAIC (Annapolis Junction, MD)
- …client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis and ... and complexity is required + 4 years of experience with Service Management (ITSM) is required + 2 years of experience with ServiceNow platform is required + 1… more