- CACI International (Ashburn, VA)
- …in incident support for end users as needed across portfolio of systems. + Assist with Tier 2 and 3 support ticket queues to promote rapid response by all ... reports. + Responsible for operations support metrics and Portfolio service desk ticket queues. + Interact with...**Must be able to work on-site in Ashburn, VA 2 -3 days per week.** _Desired:_ + Tier … more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As...be a US Citizen. In accordance with 8 USC 1324b(a)( 2 )(C) , Epsilon will not consider candidates for this… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As...be a US Citizen. In accordance with 8 USC 1324b(a)( 2 )(C) , Epsilon will not consider candidates for this… more
- M. C. Dean (District Of Columbia, DC)
- …systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + Communicate with customers, ... not limited to:** + Manage physical security system support to meet service level agreements. + Analyze physical security system performance and recommend… more
- M. C. Dean (Arlington, VA)
- …systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. + Communicate with customers, ... not limited to:** + Manage physical security system support to meet service level agreements. + Analyze physical security system performance and recommend… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …email communication for message coordination. + Manage the Technical Control Facility Service Desk , ensuring completion of tasks related to day-to-day ... management. + Must have knowledge of operating and maintaining Tier 2 Tech Control Helpdesk. + Ability...practices. + Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations,… more
- General Dynamics Information Technology (Annapolis Junction, MD)
- …and unplanned outages, regardless of scale and impact. * Serve as the support for Tier 1 and Tier 2 technicians across all communication platforms. WHAT ... fast-paced environment * Must be able to monitor and process Capabilities Service Desk tickets * Certification: 8570 is required Sec * Security Clearance Level:… more
- TekSynap (Springfield, VA)
- …the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for ensuring ... The Incident Support Manager supports the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business… more
- Belay Technologies (Laurel, MD)
- …the client, server, storage, network devices, Etc. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis, and resolution ... Range: $114,000 to $164,000 Belay Technologies is a certified Service -Disabled Veteran-Owned Small Business located in Columbia, Maryland (Baltimore/Washington… more
- SAIC (Fort Meade, MD)
- …Responsibilities include but are not limited to: + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis, and resolution ... and understanding of system administration interdependencies as part of the Service Oriented Architecture Target salary range: $160,001 - $200,000. The estimate… more