- ManTech (Fort Meade, MD)
- …client/server/storage/network devices and mobile devices. + Perform Tier 1 (Help Desk ) and Tier 2 (Escalation) support: problem identification, ... a strong understanding of system administration interdependencies in a Service Oriented Architecture (SOA) environment. **Minimum Qualifications:** + Bachelor's… more
- CACI International (Sterling, VA)
- …needed across portfolio of systems + Champion special projects and technical upgrades + Monitor Tier 2 and 3 support ticket queues to promote rapid response by ... logs, & capture user reports + Responsible for operations support metrics and Portfolio service desk ticket queues + Interact with Portfolio Owner, Service … more
- Lumen (Washington, DC)
- …committed to teamwork, trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to thrive and deliver ... SolarWinds and Web Helpdesk to monitor and isolate Layer 2 /3 issues across IP, VPN, and MPLS networks, and...informed of risks and impact assessments. With strong customer service skills and the ability to work independently in… more
- SAIC (Washington, DC)
- …are currently seeking a motivated, career and customer service oriented Mid-level Tier II Help Desk /Asset Management Technician to begin an exciting and ... and hardware following the asset management process and the end-user device depot service . + Support the management of inventory throughout the Asset life cycle for… more
- SHI (Washington, DC)
- …and emerging technologies to enhance personal and professional growth. + Mentor and train lower- tier engineering and service desk employees. + Document work ... platform infrastructures, applications, and collaboration tools. + Lead IT and service improvement projects, collaborating with internal and external stakeholders. +… more
- Acclaim Technical Services (Mclean, VA)
- …support to the IT infrastructure and mission applications, including Tiers 0- 2 , which includes problem recognition, research, isolation, resolution, and follow-up ... + Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support + Providing basic user training in support of off-the-shelf… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …environment. + Plan, install, test, and implement upgrades and patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk . + ... of the server environment. + Provide support to resolve incident, problem, or service requests that require subject matter expertise and cannot be resolved by the… more
- Link Solutions Inc (Adelphi, MD)
- …of experience. + Ten (10+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification equivalent or higher per DoD ... video, and data communications networks. Join our dynamic team at a top- tier organization, where work-life balance and employee well-being take center stage. This… more
- SAIC (Adelphi, MD)
- …of experience + Ten (10+) years of relevant experience working in an IT or Service Desk environment **CLEARANCE REQUIREMENT:** + Must have an active Top Secret ... IT services to ARL's research mission. Join our dynamic team at a top- tier organization, where work-life balance and employee well-being take center stage. This… more
- TekSynap (Arlington, VA)
- …equipment maintenance. + Oversee day-to-day operations of the Technical Control Facility Service Desk . + Troubleshoot and maintain all networks, equipment, and ... the highest levels of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + Ability to… more