- Nightwing (Annapolis Junction, MD)
- …Job Responsibilities:** **Serve as a primary escalation point for Tier 2 and Tier 3 support , resolving complex incidents across IT systems, applications, ... advanced full-spectrum cyber, data operations, systems integration and intelligence mission support services to meet our customers' most demanding challenges. Our… more
- Idea Entity (Belcamp, MD)
- …+ Participate in the design of information and operational support systems + Provide Tier 1 (onsite/help desk), Tier 2 (subject matter support ), and ... This role requires expertise in secure and cyber-safe principles that support our organization's critical platforms while ensuring robust cybersecurity measures are… more
- Kaizen Approach, Inc (Linthicum, MD)
- …Familiarity with COTS and GOTS applications + Experience providing Tier 1 or Tier 2 Help Desk support + Experience troubleshooting through technical ... our very mission-focused customer. In this role you will provide Tier 1 support to end users by utilizing various technical directories and virtual… more
- TISTA Science and Technology (MD)
- …documentation. + Coordinate activities between Tier 1, Tier 2 , and Tier 3 support . + Oversee incident triage, ensure proper escalations, and ... the NIA Service Desk across all tiers, providing hands-on Tier 3 support , and leading a team...are desired. Clearance: + The ability to pass a Tier 2 /Modest Background Investigation. Location: + Rockville,… more
- BAE Systems (Baltimore, MD)
- …related field (or equivalent experience) + 2 years of experience in Tier and IT support , with hands-on expertise providing initial troubleshooting for ... solutions that enable our customers to achieve their missions. As a ** Tier 1 Initial Support Analyst** , you'll play a critical role in providing exceptional IT… more
- GetWellNetwork, Inc. (Bethesda, MD)
- …that focuses on on-going knowledge transfer and professional development + Mentor and upskill Tier 2 agents so there is expanded knowledge and skill sets, ... Title: Application Support Engineer ( Tier 3) Reporting to: VP, Managed Services & Support Location: Remote Primary Working Hours: 3rd shift, specific… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- …and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and ... tasks within more than one discipline, such as application support , database administration, software quality assurance/quality control, software engineering,.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …PL-400 certification. + BA/BS in computer science or information technology. + Experience providing Tier 2 technical support . + Experience working in a ... reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure… more
- TISTA Science and Technology (MD)
- …CompTIA A+/ Net+ certifications are desired. Clearance: + The ability to pass a Tier 2 /Modest Background Investigation. Location: + Remote, USA. Pay Range: + The ... seeking a full-time Service Desktop Technician to provide level 2 and desk-side support for devices including desktops, laptops, printers, scanners, and mobile… more
- IT Veterans (Annapolis Junction, MD)
- …system migrations, and enterprise deployments in CONUS and OCONUS locations. + Collaborate with Tier 1 and Tier 2 teams by providing advanced training, ... Tier 3 Unified Communications/Audio Visual Engineer Annapolis Junction,...Visual Engineer to provide expert-level engineering, troubleshooting, and lifecycle support for enterprise Unified Communications (UC) and Audio Visual… more