- General Dynamics Information Technology (Quantico, VA)
- …Be Able to Obtain:** Top Secret **Public Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** Help Desk Support ,IT End User ... Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A career in enterprise IT...Clearance Level:** Active Top Secret clearance. + **Required Experience:** 2 + years of IT support experience in… more
- BAE Systems (Norfolk, VA)
- …Other incentives may be available based on position level and/or job specifics. **Level 2 Technical Support Analyst** **117786BR** EEO Career Site Equal ... Analyst, you'll play a critical role in providing ** Tier 1** analysis and support for zero...work environment. If you are a motivated and skilled technical support analyst looking for a new… more
- Huntington Ingalls Industries (Virginia Beach, VA)
- … Technical Implementation Guides (STIGs) across systems + Monitor performance and troubleshoot Tier 2 technical issues across Windows and Linux platforms ... platforms + Contributes to standardization, documentation, and mentorship that strengthen the technical team What You Will Do + Administer and maintain Windows… more
- SOS International LLC (Reston, VA)
- …grow in a fast-paced, mission-driven environment. Essential Job Duties * Provide Tier 2 support for escalated technical issues via service desk tickets. ... This role primarily focuses on handling Tier 2 service desk tickets, providing in-depth technical support , and maintaining systems across a secure… more
- EPS Corporation (Dahlgren, VA)
- …incidents, and resolutions within the designated help desk system. + Escalate complex technical issues to higher- tier support when necessary while ... Customer Technical Support Specialist (NEN) - (757)...helpful attitude at all times. Required Qualifications + Two ( 2 ) yearsof professional experience incustomer serviceandinterpersonal communications. + Demonstrated… more
- Oracle (Richmond, VA)
- …to product support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, ... **Job Description** As a member of the Support organization, your focus is to deliver post-sales...an advocate for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic means, as… more
- Epsilon, Inc (Alexandria, VA)
- …+ ITIL Foundation Certification and ITIL Service Operations Certification + Experience managing a Tier 2 specialized support desk in a large environment, ... across all teams. This position will also oversee the technical support staff managing their day-to-day and...preferably supporting more than 10,000 users. Tier 2 management includes; call management, accounts… more
- Leidos (Norfolk, VA)
- …the way we do business. The SMIT Service Desk has an opening for an experienced Technical Lead to work in our Norfolk, VA office. This position provides Tier I ... classroom training instruction. **Primary Responsibilities:** **As a Service Desk Technical Lead, you will:** + Monitor Teams Chat to...Lead, you will:** + Monitor Teams Chat to assist Tier I Agents + Assist with training sessions and… more
- EMCOR Group (Mclean, VA)
- … groups at our 50+ Operating Companies **.** Reporting to the Vista Technical Support Manager, this position will troubleshoot Tier 1 through Tier 3 ... approximately 10% of work time + Other duties as assigned by theVista Technical Support Manager **ESSENTIAL CHARACTERISTICS AND SKILLS** The successful candidate… more
- Optiv (Richmond, VA)
- …prioritizing effectively. * Currently holds and maintains a CCIE Security and at least one other Tier 2 or Tier 3 certification in the network and edge ... edge security programs and related security technologies. * Provide oversight on 2 -10 concurrent engagements, ensuring both technical and business outcomes are… more