- Oracle (Richmond, VA)
- …to product support strategy and model. Provide expert-level troubleshooting and technical support for Oracle's Big Data Service (BDS), OAC, DFS, DIS, ... **Job Description** As a member of the Support organization, your focus is to deliver post-sales...an advocate for customer needs. This involves resolving post-sales non- technical customer inquiries via phone and electronic means, as… more
- Epsilon, Inc (Alexandria, VA)
- …+ ITIL Foundation Certification and ITIL Service Operations Certification + Experience managing a Tier 2 specialized support desk in a large environment, ... across all teams. This position will also oversee the technical support staff managing their day-to-day and...preferably supporting more than 10,000 users. Tier 2 management includes; call management, accounts… more
- Leidos (Norfolk, VA)
- …the way we do business. The SMIT Service Desk has an opening for an experienced Technical Lead to work in our Norfolk, VA office. This position provides Tier I ... classroom training instruction. **Primary Responsibilities:** **As a Service Desk Technical Lead, you will:** + Monitor Teams Chat to...Lead, you will:** + Monitor Teams Chat to assist Tier I Agents + Assist with training sessions and… more
- EMCOR Group (Mclean, VA)
- … groups at our 50+ Operating Companies **.** Reporting to the Vista Technical Support Manager, this position will troubleshoot Tier 1 through Tier 3 ... approximately 10% of work time + Other duties as assigned by theVista Technical Support Manager **ESSENTIAL CHARACTERISTICS AND SKILLS** The successful candidate… more
- Optiv (Richmond, VA)
- …prioritizing effectively. * Currently holds and maintains a CCIE Security and at least one other Tier 2 or Tier 3 certification in the network and edge ... edge security programs and related security technologies. * Provide oversight on 2 -10 concurrent engagements, ensuring both technical and business outcomes are… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …with the highest level of management. + Must have knowledge of operating and maintaining Tier 2 Tech Control Helpdesk. + Ability to provide technical ... with DoD policies. + Designate node site coordinators to support DoS worldwide missions and maintain the technical...and ensure compliance with security standards. + Oversee 24x7x365 Tier I and II maintenance support on… more
- EMCOR Group (Mclean, VA)
- …Companies. Reporting to the ECS IT Support Manager, this position will troubleshoot Tier 1 through Tier 3 technical issues, liaison with local IT ... security technology available today. The ECS headquarters team provides key support for its electrical and mechanical companies, including finance and accounting,… more
- Oracle (Richmond, VA)
- …review boards, change management, communication programs, and recruiting tools. This Principal Technical Program Manager (TPM) will support our newly established ... + Use your strong analytical, problem-solving, and business acumen to support informed decision-making, balancing technical , operational, and business… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …incidents are managed in accordance with agency policies and processes, provides leadership for Tier 1 and Tier 2 incident responses, and drives continuous ... This program is required to provide ongoing support for the agencies Network Operations Center (NOC)...stage of escalation for Incidents. + Responsible for managing Tier 1 and Tier 2 … more
- KBR (Chantilly, VA)
- Title: GEOINT Ground SPO Technical Lead Belong. Connect. Grow. with KBR! Are you ready to take your career to new heights in the realm of National Security? Look no ... the world of intelligence gathering and analysis with our top- tier intel unit. You'll work alongside some of the...the curve. KBR is seeking an GEOINT Ground SPO Technical Lead Roles and responsibilities: + Oversight of ISPO's… more