- TekSynap (Ashburn, VA)
- …the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for ensuring ... **Responsibilities & Qualifications** **RESPONSIBILITIES** The Incident Support Manager supports the restoration of network infrastructure,...least Ten (10) Plus years of experience in equivalent technical field + Experience: A minimum of Ten (10)… more
- ManTech (Mclean, VA)
- …in a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0- 2 incidents and requests, supporting IT infrastructure and mission-critical ... issues, performing remote desktop repairs and minimizing escalations to Tier 3 support . + Provide user ...4+ years of experience, or a Bachelor's Degree with 2 + years of experience. + Experience resolving technical… more
- Truist (Richmond, VA)
- …minor, which are not mentioned below. Specific activities may change from time to time. 1. Provide Tier 1 & 2 support within SLA for Viva and Copilot. 2 ... as well as internal teams to escalate and resolve technical issues. Support training sessions, office hours,...or equivalent education and software engineering training or experience 2 . In-depth knowledge in information systems and ability to… more
- Lumen (Richmond, VA)
- …customer experiences, and potential enhancements to products and services. + **Customer Support & Pre-Sales Enablement:** Support technical sales efforts ... committed to teamwork, trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to thrive and deliver… more
- BAE Systems (Sterling, VA)
- …resources + Work effectively in a group environment + Maintain complex modern cloud architectures + Support Tier 3 and Tier 4 personnel as needed + Create ... customer community. Responsibilities: + Provide troubleshooting, maintenance, and user support at Tiers 1 & 2 for...Management (ELM), Riskonnect, Tableau, and digital modeling applications + Tier 1 and Tier 2 … more
- NANA Regional Corporation (Ashburn, VA)
- …the representative for the first stage of escalation for Incidents. + Responsible for managing Tier 1 and Tier 2 incident responses. + Responsible for ... of the organization's computer systems, networks, programs, infrastructure, help-desk support , databases, and other technologies. **Responsibilities** + Contributes to… more
- Tyto Athene (Ashburn, VA)
- …process + Being the representative for the first stage of escalation for Incidents + Managing Tier 1 and Tier 2 incident responses + Ensuring that all ... **Description** Tyto Athene is searching for a **Incident Support Manager** to support a24x7x365 NOC...v3, CCNA, CCNP, CIM + Bachelor's degree in related technical field such as Management Information Systems, Computer Science,… more
- ManTech (Mclean, VA)
- …administration. + Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support . + Deliver basic user training for ... required: Rotating - 3 days/week, 6:30 AM-3:00 PM; and 2 days/week available to stay until 4:45 PM (8:15...and peripheral devices. **Preferred Qualifications:** + Experience in a technical help desk support role. + Familiarity… more
- ManTech (Mclean, VA)
- …administration + Analyzing, troubleshooting, designing, and implementing fixes without escalating to Tier 3 support + Deliver basic user training for ... required: Rotating - 3 days/week, 6:30 AM-3:00 PM; and 2 days/week available to stay until 4:45 PM (8:15...and peripheral devices **Preferred Qualifications:** + Experience in a technical help desk support role + Familiarity… more
- CACI International (Sterling, VA)
- …provide a centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios supporting ... Responding to telephone calls, email, and personnel requests for technical support + Documenting, tracking, and monitoring...the problem to ensure a timely resolution + Providing second- tier support to end-users for either PC,… more