- CACI International (Sterling, VA)
- …provide a centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios supporting ... Responding to telephone calls, email, and personnel requests for technical support + Documenting, tracking, and monitoring...the problem to ensure a timely resolution + Providing second- tier support to end-users for either PC,… more
- Meta (Richmond, VA)
- …third-party vendor partners 2 . Escalation Management: Participate in the global team's Tier 3 and 4 on-call rotation with the goal of routing issues as needed ... Each group has global scope across the lifecycle of support .The ENS Operations Team exists "to operate the world's... Responsibilities: 1. Incident Response: Drive work investigating complex technical and process issues on a global scale spanning… more
- TekSynap (VA)
- …delivery. + Researches, identifies, and reports trends and patterns of recurring technical problems; recommends process or technical improvements. + Develops, ... systems and processes. **REQUIRED QUALIFICATIONS** **Clearance** + Secret - IT-I ( Tier 5/SSBI) Critical Sensitive Clearance **Certifications** + DoD 8570 IAT Level… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …experience). + Minimum **8+ years of experience** in systems administration, with demonstrated Tier 2 support capabilities. + **Active TS/SCI with Polygraph ... enclaves and hybrid environments** (Windows and RHEL). As a Tier 2 engineer, you will be responsible...connectivity problems. + Deliver **remote and on-site end-user desktop support ** , resolving escalated technical issues effectively… more
- Leidos (Chantilly, VA)
- …work in a 24 hour, 7 day a week environment and provide in-depth Tier 2 through Tier 4 level support and problem resolution for technology products and ... keep reading!** Leidos National Security Sector is seeking a fully cleared, highly technical Systems Engineer to support an enterprise IT program. **In this… more
- Virtual Service Operations (Lorton, VA)
- …complex network issues from Tier 1 and Tier 2 support . + Lead the...+ Provide mentorship and technical guidance to Tier 1 and Tier 2 NOC ... a highly skilled and experienced Senior NOC Network Engineer ( Tier 3) to join our team in Lorton, Virginia....relationships so as to provide our customers with optimal support . Additionally, we take pride in taking care of… more
- NANA Regional Corporation (Quantico, VA)
- …with Technical Leads and technical teams operating and securing tier 2 and 3 network boundaries, including firewalls, routers, switches, VPNs, enterprise ... with Technical Leads and technical teams operating and securing tier 2 and 3 network boundaries, including firewalls, routers, switches, VPNs, enterprise… more
- Leidos (Chantilly, VA)
- …issues related to the following protocols: OSPF, BGP, MPLS, VRF's, VPN's + Support technical exchange meetings to help resolve other ISP and application ... The Digital Modernization Sector at Leidos is seeking a Tier III O&M Network Engineer to support ...staff on projects and initiatives. + Work with corresponding technical support teams as required to resolve… more
- MPR Associates (Alexandria, VA)
- …to take ownership of user incidents and requests, resolve a variety of technical tier 1 and tier 2 hardware and software incidents, and be proactive ... hardware issues of MPR users. The individual will provide technical support for MPR computers, operating systems,...Coordinates with users, the Service Desk Manager, and higher tier support to escalate and resolve more… more
- Pacific Northwest National Laboratory (Richmond, VA)
- …consolidate and generate ad hoc reports. + Translates business objectives into technical requirements. + Manages multiple and simultaneous projects dealing with the ... convey information effectively, adapting communication style to suit both technical and non- technical stakeholders. **Qualifications** Minimum Qualifications: +… more