- ManTech (Mclean, VA)
- …needs and requirements and meet business goals + Oversee the day-to-day operation of Tier 1 - 3 support as needed (troubleshooting, problem resolution support, ... and Root Cause Analysis (RCA) + Develop and apply advanced methods, theories and research techniques in the investigation and solution of highly complex system requirements and problems + Provide complex technical consultation on current and proposed systems… more
- Datavant (Richmond, VA)
- …Partner with stakeholders to identify root causes and implement permanent fixes + Serve as Tier 2/ Tier 3 NetSuite support for Finance and Operations users + ... Identify root causes for recurring issues and recommend permanent solutions **User Access & Role Management** + Implement and maintain role-based access controls in coordination with HCM and Omada + Audit admin privileges and clean up legacy or over-privileged… more
- General Dynamics Information Technology (Virginia Beach, VA)
- …master new computer technology; maintain cooperative working relationships. + Interact with other Tier 1, 2, and/or 3 teams or contractors to restore service ... safe and tomorrow is smarter. With minimal supervision, the Tier 2 Systems Administrator works as part of an...and Zero Clients. Provides technical support and troubleshooting to Tier 1 & 2 support. Deliver technical support to… more
- Federal Signal (Richmond, VA)
- …JOHNSON EQUIPMENT OFFERS: + Talented and dedicated team + Premium Health Insurance program - 3 Tier options + 401 (k) Employer Matching Program + Paid Personal ... upon completion + Premium health insurance benefits + 10 paid vacation days & 3 paid personal days OVERVIEW OF THE HEAVY EQUIPMENT MECHANIC POSITION: The Heavy… more
- CACI International (Sterling, VA)
- …needed across portfolio of systems. + Champion special projects and technical upgrades. + Monitor Tier 2 and 3 support ticket queues to promote rapid response by ... the ability to pass CBP background investigation, criteria include, but not limited to: + 3 year check for felony convictions + 1 year check for illegal drug use +… more
- Humana (Richmond, VA)
- …expertise in Stars/HEDIS data, regulatory requirements, and agile product development, and 3 tier software development and technical support for critical ... systems. In this role, you will teach and collaborate with business stakeholders, data engineers, and IT teams to translate complex requirements into actionable product features that support quality measurement, reporting, and compliance. **Key… more
- CACI International (Sterling, VA)
- …needed across portfolio of systems + Champion special projects and technical upgrades + Monitor Tier 2 and 3 support ticket queues to promote rapid response by ... ability to pass CBP background investigation, criteria includes, but not limited to: + 3 -year check for felony convictions + 1-year check for illegal drug use +… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …+ Plan, install, test, and implement upgrades and patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk. + Knowledge and ... experience troubleshooting Linux and Unix based systems. + Participate in on-call rotations to provide 24x7x365 infrastructure operations support. + Support infrequent after hours and weekend escalations as needed (aside from on-call rotation). + Optimize… more
- Arena Technical Resources, LLC (Springfield, VA)
- …and objective judgments based on facts, information, and company procedures. - Support Tier 2 and 3 operations by assessing severity, prioritizing tasks, and ... considering risks and alternatives. Take ownership of support issues and work towards successful resolution with customers. - Provide technical assistance and support as a core member of the engineering team, actively participating in non-standard voice… more
- Oracle (Richmond, VA)
- …+ Define launch strategy and asset BOM for every product release, determining the launch Tier level (1, 2, or 3 ). + Own GTM planning for launches across ... through KPIs such as engagement, pipeline generation, and analyst impact. ** 3 . Competitive Intelligence & Market Insights** + Monitor competitor capabilities,… more