- Systems Engineering Solutions Corporation (Alexandria, VA)
- …Science, or related discipline Program Description: The program provides comprehensive Tier 1, Tier 2, and Tier 3 IT Infrastructure Support services to ... with Tier 1 staff to improve first-call resolution, collaborates with Tier 3 engineers on root cause and long-term fixes, and ensures compliance with SLAs… more
- Trace Systems Inc (Portsmouth, VA)
- …Complex issues that cannot be resolved at Tier 2 will be forwarded to Tier 3 support for assistance and resolution. + Create and manage tickets, ensuring ... Job Overview Job Title: IT Service Desk Support - Tier II Location: Portsmouth, VA Job Responsibilities Trace Systems...for further technician support. + Manage tickets routed to Tier III for specialized support. + Assist users with… more
- Imagine One Technology & Management (Norfolk, VA)
- …US Navy. We are looking for **Night Shift Service Desk Specialist / Command Center** to support a Tier 2 and Tier 3 Command Center in Norfolk, VA for a large ... and conduct morning operations briefs. + Provide tier 1, tier 2 and tier 3 support for the Software Development Life Cycle (SDLC) tools used internally… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 . + Analysis of ticket types and categories to identify trends ... The Tier 2 Technical Support Operations Analyst will be...or other IT related field. + Minimum of three ( 3 ) years of experience in application / infrastructure design,… more
- Bon Secours Mercy Health (Petersburg, VA)
- …Float expectation within multiple sites within a single market based on competency + Tier 3 : Float expectation within multiple sites across more than one market ... Nights available_** **_!_** **_Self Scheduling_** **_12 Hour Shifts_** **_Enhanced Tier I Rates_** **_Only floating within units at Southside...The primary function of this job, based on hiring tier , is to be available and flexible to float… more
- William C Brown Inc (Springfield, VA)
- …close with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the UDS contract ... Systems Administrator ( Tier 2 Desktop Support) EOE Statement We are...equivalent combination of years of experience and education and 3 + years of prior relevant experience. Location: On Customer… more
- CACI International (Springfield, VA)
- …individuals to provide various levels of CSOC services ( Tier 1, Tier 2, and Tier 3 ). These positions can be based out of either Springfield, ... CSSP Analyst certification within 120 days of start date. CSOC Tier 3 Services include incident handling/incident response, malware and analysis and signature… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- The program provides comprehensive Tier 1, Tier 2, and Tier 3 IT Infrastructure Support services to sustain and enhance its IT environment. These ... direction, and oversight for the planning, implementation, and ongoing operations of Tier 1- 3 systems. This position ensures that all technical aspects of the… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …some telework is available Program Description: The program provides comprehensive Tier 1, Tier 2, and Tier 3 IT Infrastructure Support services to ... direction, and oversight for the planning, implementation, and ongoing operations of Tier 1- 3 systems. This position ensures that all technical aspects of the… more
- Leidos (Reston, VA)
- …installation, configuration, and troubleshooting. * Tier 2 Help Desk support with some Tier 3 support (75% and 25% respectively). * The candidate should be a ... ServiceNOW, SharePoint). * Prior experience in a Network Operations Center environment or Tier 2/ 3 Helpdesk. * Cisco, Palo Alto and/or Juniper Tier 1… more