- CACI International (Reston, VA)
- …Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3 tickets by entering them in a supporting systems for visibility ... and communication purposes. Communicate with Tier 3 support partners for issue resolution. * Support project reports by providing metrics, reports, and other… more
- ManTech (Vienna, VA)
- …supporting Security Detections Development + Experience with security alert tuning, in partnership with TIER 2 and TIER 3 (Engineering) Teams + Experience ... response tickets within case management tooling. + Troubleshoot and coordinate with TIER 2 Analysts for event escalation and follow defined security playbooks for… more
- L3Harris (Herndon, VA)
- …Integration & Test Engineer, you will be on the team responsible for providing Tier 3 support to the Surveillance and Broadcast Services System (SBSS). This ... field technicians, and the customer. Essential Functions: + Provide daily Tier III engineering support (troubleshooting complex operational issues, performing root… more
- TekSynap (Radford, VA)
- …and stakeholders. **Clearance** + Secret - IT-II Non-Critical Sensitive Clearance or Tier 3 (T3) investigation. **Overview** We are seeking a Middleware ... of middleware software supporting customer applications. + Architect and engineer mid- tier infrastructure for a mixed environment that includes Linux, UNIX, and… more
- CyrusOne (Sterling, VA)
- …and programs, as provided **Qualifications:** + 3 to 5 years working in Tier 2, Tier 3 or Tier 4 Data Center(s) or experience in operations ... & maintenance and/or building engineering roles + Entry level skills in electrical, mechanical, HVAC/R disciplines. These skills maybe acquired by obtaining an associate's degree or in an electrical or HVAC/R training program or from working in a technical… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …Top Secret Clearance with SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support, managing complex customer issues with a ... security compliance. + Technical Support & Problem Resolution: Deliver outstanding Tier 1 - Tier 3 support, diagnosing and resolving complex issues related… more
- General Dynamics Information Technology (Bluemont, VA)
- …resolution for all of the client/server/storage/network devices, mobile devices, etc. * Provide Tier 2 and Tier 3 problem identification, diagnosis and ... on-site and remote resolution support for trouble calls and provide TIER 2/ 3 support of Unix/Windows workstations and servers, including Web servers, network… more
- General Dynamics Information Technology (Springfield, VA)
- …resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 2 and Tier 3 problem identification, diagnosis and ... provide on-site and remote resolution support for trouble calls, and provide TIER 2/ 3 support of production systems. + Systems administration of desktop and… more
- SAIC (Springfield, VA)
- …reliability, and promotes best practices in observability. **Key Responsibilities:** + Serve as the Tier 3 escalation point for issues related to any of the ... into the observability platform. + Provide training and mentorship to Tier 1 and Tier 2 support teams. + Ensure platform resilience, availability, and compliance… more
- Guidehouse (Mclean, VA)
- …Navy ERP. + Troubleshoot and resolve complex production issues, working closely with end users, Tier 1 support, and Tier 3 technical teams. + Analyze system ... bring extensive insight into Navy-specific business processes and system configurations. + Provide Tier 2 support for SAP ECC modules including FI, CO, FM, MM, SD,… more