- Patterson Companies, Inc. (Chicago, IL)
- …that they build a stronger and successful organization. **Job Description:** The Support Specialist - Tier I properly responds to inbound and outbound customer ... of verbal guidance and remote connection to the customer's computer(s). The specialist documents the type of inquiry, clarifying details, steps taken, resources… more
- Proven IT (Tinley Park, IL)
- Tier 3 Engineer Tinley Park, IL... Tier III support to the Proven IT Tier II Engineers, serving as an escalation ... (http://maps.google.com/maps?q=8101+183rd+St+Tinley+Park+IL+USA+60487-6295) * IT Apply Job Type Full-time Description The Tier III Engineer is responsible for server, network, application,… more
- Leidos (O'Fallon, IL)
- …ticket. * Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/ Tier 2 support * Provide timely situational awareness to ... Shift lead and O&M leadership for guidance * Incident Escalation : Fault escalation , customer coordination and communications,...ticket system updates and status reporting utilizing procedures between Tier I and Tier II. Record, assess,… more
- Danaher Corporation (Deer Park, IL)
- …Core Histology instruments and consumables, supporting global service teams. + Provide Tier 3 support for field service engineers and technical teams, ... everything possible. The Global Product Service Support Engineer (Product Specialist ), Core Histology, is a key individual contributor within...resolving escalation cases and driving issue resolution. + Provide service… more
- Dentons US LLP (Chicago, IL)
- …implementation projects from initiation to completion. + Installation of a middle tier application layer when required. + Provide third line applications support and ... monthly patching, change and inventory requests, health checks and escalation and outage protocols + Monitor system performance, identify...end user issues and service desk tickets where Level 3 support is required + Participate in outage calls… more