• Tier 2 Help Desk Specialist

    Systems Engineering Solutions Corporation (Alexandria, VA)
    …Science, or related discipline Program Description: The program provides comprehensive Tier 1, Tier 2, and Tier 3 IT Infrastructure Support services to ... agencies evolving business and mission needs. Position Description: The Tier 2 Help Desk Specialist provides advanced... 1 staff to improve first-call resolution, collaborates with Tier 3 engineers on root cause and… more
    Systems Engineering Solutions Corporation (11/22/25)
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  • IT Services Support Specialist

    TekSynap (Arlington, VA)
    **Responsibilities & Qualifications** TekSynapis seekinga **IT Service Support Specialist ** toprovideTier 1/2 helpdesk support to JPO end users, resolving issues, ... onboarding and adoption of IT tools. **RESPONSIBILITIES** + Deliver Tier 1/2 IT support for JPO's 1,500-4,000 users. +...+ Associate's degree (Bachelor'spreferred) in IT or related. + 3 + years helpdesk or IT service support experience. +… more
    TekSynap (10/02/25)
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  • Service Center Frontline Account Manager

    CACI International (Chantilly, VA)
    …monitor enterprise IT infrastructure, restart services and hardware when needed, and coordinate with Tier 2/ 3 teams to address complex problems. As part of a ... and rapid issue resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels, handling inbound incidents,… more
    CACI International (12/04/25)
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