- IBM (Frederick, MD)
- …at our Rocket Center, WV location. We are seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide first-level support for end ... timely resolution or escalation. * Escalate unresolved issues to Tier 2 or Tier 3 ...* 1+ year of experience in customer service or help desk role. * Basic understanding of… more
- ASM Research, An Accenture Federal Services Company (Annapolis, MD)
- **What is the position?** The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish ... customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will...and a resident of the US for at least 3 years within the last 5 years. + Fluent… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …Compliance with DoD 8570.01-M with a minimum certification of IAT Level II** The Level 3 Help Desk Specialist shall possess the following capabilities: + Six ... Desk Specialist will provide 24x7 Help Desk support as defined by first response/ Tier ...of support + Receive, triage and route tickets to Tier 2 Help Desk according… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …servers, printers, VDIs, and other peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate and recreate user issues ... Clearance Location: Aberdeen Proving Grounds Position Overview: The Service Desk Technician - Intermediate provides Tier 1... to 5 years in IT support or related help desk environments * Education: High School… more
- TAI (Pikesville, MD)
- …and troubleshoot ongoing tasks and projects under pressure, including experience with a help desk ticketing system. + Strong interpersonal skills. + Presents ... **About the Role:** The Desktop Support Specialist will support Tier I through Tier II level software...glimpse into your day to day:** + Provide direct help - desk support to users across the organization… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... Inc is looking to hire a System Administrator Level 3 for a great opportunity in the Annapolis Junction...implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem… more
- Lockheed Martin (Fort Meade, MD)
- …Provide support for implementation, troubleshooting and maintenance of IT systems * Provide Tier 1 \( Help Desk \) problem identification, diagnosis and ... the daily activities of configuration and operation of IT systems * Provide Tier 1 \( Help Desk \) and Tier 2 \(Escalation\) problem identification,… more
- Nightwing (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... support for implementation, troubleshooting, and maintenance of IT systems. Provide Tier 1 ( Help Desk ) problem identification, diagnosis, and resolution of… more
- DCCA (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... System Administrator 3 Location Annapolis Junction, MD Job Code 2127...large. Growth Opportunities: DCCA makes it a priority to help you grow and support your career advancement. From… more
- COMSO, Inc (Fort Meade, MD)
- …devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and Tier 3 (Escalation) problem identification, diagnosis and resolution of problems. ... of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem...with server hardware, applications and software integration + Provide Tier 3 (Escalation) problem identification, diagnosis and… more