- GovCIO (Albany, NY)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting in ... fully remote position within the United States. **Responsibilities** + Provide Tier I phone support and troubleshooting in compliance with established… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …. + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and ... and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 . + Analysis of ticket types and categories to identify trends ... ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel...waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications… more
- TEKsystems (New York, NY)
- …funding from Sequoia Capital, Transformation Capital, TCV, SignalFire, and others. Title: Help Desk Contractor Duration: 6 month extendable contract - ... tracking. *Perform ticket triage and escalate tickets to Level 3 as appropriate. *Assist with automation or AI tool...report progress, blockers, and insights. Required Skills & Experience * Help Desk or IT support experience: 2-4… more
- LiveRamp (New York, NY)
- …strategies with platforms like Roku, Samsung, Hulu, Disney+, Netflix (ad-supported tier ), TikTok, Meta, Snap, and emerging CTV/social players. As a trusted ... Skills** + Existing relationships with partnership and business development teams at top- tier CTV platforms (Roku, Samsung, VIZIO, LG, etc.) or social media… more
- S&P Global (New York, NY)
- …and supporting existing multi-asset indices for all client types. You will also help develop, shape, and execute the multi-asset business strategy working with the ... and other financial technology and data players. **Responsibilities:** + Help oversee the index launch process: plan the overall...years of experience working in the index industry, structuring desk at a bank, asset management, or related. +… more
- New York Times (New York, NY)
- …Company. You will support all functional departments, working with the New York Help Desk , Application Support, Platforms, Networking, Storage, and other support ... week (subject to change). Responsibilities: + You will provide tier 2 hands-on support to end-users throughout the company...help people understand the world. Basic Qualifications: + 3 + years of experience in an IT technical support… more
- City of New York (New York, NY)
- …contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk , or as an end user will not be ... in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly… more
- Janus Henderson Investors (New York, NY)
- …as shared content on platform of assigned clients and the overall relationship of Tier 3 accounts. + Liaise with National Account teammates on various client ... together . Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through...+ Paid volunteer time to step away from your desk and into the community + Support to grow… more
- ASM Research, An Accenture Federal Services Company (Albany, NY)
- …OS. + Provides tier 2 and 3 supports for escalations from Help Desk . + Knowledge and experience troubleshooting Linux and Unix based systems. + ... Participate in on-call rotations to provide 24x7x365 infrastructure operations support. + Support infrequent after hours and weekend escalations as needed (aside from on-call rotation). + Optimize system operations and resource utilization as well as perform… more