- Applied Research Associates, Inc. (San Antonio, TX)
- …efforts and mentor Tier 1 staff. + Interest in advancing to Tier 3 Help Desk role supporting systems engineering and networking operations. ... work on-site, daily, at our _San Antonio, TX_ location ** Tier 2 Cloud Support Position Preferences:** + 3...** Tier 2 Cloud Support Position Preferences:** + 3 + years supporting hybrid cloud environments (eg, Azure Government,… more
- EPS Corporation (Randolph Air Force Base, TX)
- Help Desk Technician / Help Desk Specialist - (694) Share this job as a link in your status update to LinkedIn. Job Title Help Desk Technician / ... Video Teleconferencing Conference (VTC) equipment. Implement opportunities to streamline and enhance Tier I/II service delivery. Operate the service desk and … more
- IBM (Houston, TX)
- …**Your role and responsibilities** We are seeking a customer-focused and technically skilled Help Desk Team Lead to provide first-level support for end users ... assistance to complex tickets. * Provide basic guidance to help Tier 1 resources troubleshooting for hardware,...timely resolution or escalation. * Escalate unresolved issues to Tier 3 support teams as needed. *… more
- Comcast (Plano, TX)
- …of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. ... subject matter expertise. Resolves system issues escalated by XOC desk , engaging and managing broader teams as necessary and...support you need when it matters most, and should help you care for those who matter most. That's… more
- SKC Communication Products LLC (Dallas, TX)
- …Qualifications 1. Great communication skills + Excellent organizational skills + IT help desk experience General Qualifications Ability to analyze customer ... clients 2. Provide excellent customer service and build customer relationships 3 . Work independently, be self-directed, communicate effectively and make sound… more
- TEKsystems (Coppell, TX)
- …years of helpdesk / call center experience 1-2 years of experience working with " help desk ticketing tools" ie Service Now Experience supporting Work from Home ... IN OFFICE 2 DAYS A WEEK. Description: The Service Desk Analyst has a very wide array of tasks...Deadline This position is anticipated to close on Sep 3 , 2025. h4>About TEKsystems: We're partners in transformation. We… more
- COMSO, Inc (San Antonio, TX)
- …devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and Tier 3 (Escalation) problem identification, diagnosis and resolution of problems. ... of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem...with server hardware, applications and software integration + Provide Tier 3 (Escalation) problem identification, diagnosis and… more
- Northrop Grumman (San Antonio, TX)
- …operations, monitoring and problem resolution for all supported devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... 5 years of related relevant experience; Master's degree with 3 year of related relevant experience; PhD with 1...for all supported devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and… more
- ReSource Pro (Dallas, TX)
- …US to be eligible for consideration. After 3 months you will + Monitor help desk queue, assume ownership of tickets, and provide resolution of issues + ... Perform Tier 2 assistance to other help desk staff to resolve more complex...+ 3 -5 years experience providing hands on help desk support + 2+ years experience… more
- Canon USA & Affiliates (Austin, TX)
- …The first point of contact for regular LMS users with LMS problems will be the CMSU IT Help Desk . Questions not able to be answered by the IT Help Desk ... the department. This person also acts as a first tier of support for the system when issues are...experience with computer apps, ops and systems + Min. 3 years experience working with computer applications, operations and… more