- General Dynamics Information Technology (San Antonio, TX)
- …5 + years of related experience **US Citizenship Required:** Yes **Job Description:** HELP DESK SUPERVISOR Advance how our customers operate while you advance ... your career. Join GDIT as a Help Desk Supervisor and build an impactful...to/for Team Leads. * Participate in communications with AM desk , Tier 2 Leads, Accounts Team, Telephony,… more
- GovCIO (Austin, TX)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting in ... fully remote position within the United States. **Responsibilities** + Provide Tier I phone support and troubleshooting in compliance with established… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …. + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and ... and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other infrastructure engineering and… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …+ System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 . + Analysis of ticket types and categories to identify trends ... ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel...waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications… more
- COMSO, Inc (San Antonio, TX)
- …devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and Tier 3 (Escalation) problem identification, diagnosis and resolution of problems. ... of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem...with server hardware, applications and software integration + Provide Tier 3 (Escalation) problem identification, diagnosis and… more
- NANA Regional Corporation (Fort Hood, TX)
- …actively resolve end user help requests. + Maintain knowledge of diagnostic and help desk request tracking tools, as well as remote and in-person, hands-on ... team of outstanding professionals, apply today! **Responsibilities** + Perform Tier 1 and Tier 2 deskside incident...help at the desktop level. + Assist with network… more
- Guidehouse (San Antonio, TX)
- …for functional operations - Escalate more complex matters to IT through Help Desk and other set processes + Receive/distribute/prepare all incoming/outgoing ... lowering all desks to their standard position, adjusting all desk monitors to a level setting, and completing cable...Need** **:** + High school diploma required + Three ( 3 ) + years of experience in a Facilities/Offices Services… more
- AccentCare, Inc. (Austin, TX)
- …OneDrive, and secure remote access. + Triage and resolve escalated issues from the Help Desk . + Coordinate with Tier 3 teams and field services to ensure ... and email communication, diagnosing problems, and performing troubleshooting activities. + Provide Tier 1 & 2 support for executives and their admins, including… more
- Serco (Fort Hood, TX)
- …this role, you will have:** + US Citizenship + The ability to pass a NACI ( Tier 1) to obtain access to US Government facilities and systems + A bachelor's degree in ... ROTC, collegiateor equivalent sports teams for a minimum of 3 months + or three years of experience requirement...the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while… more
- Serco (Fort Bliss, TX)
- …this role, you will have:** + US Citizenship. + The ability to pass a NACI ( Tier 1) to obtain access to US Government facilities and systems. + A Master's degree or ... Psychology from an accredited college or university (preferred). + Three ( 3 ) years of demonstrable accumulated experience within the past five (5)… more