- General Dynamics Information Technology (Chantilly, VA)
- …+ Effectively collaborates across teams to support program objectives + Debugs issues and provides tier 3 help desk support if needed **DESRED SKILLS ... people are our differentiator. As a software developer and help ensure the mission is never interrupted. At GDIT,...security of our nation as a software developer can help ensure the mission is never interrupted. At GDIT,… more
- CACI International (Reston, VA)
- Help Desk Tier 2 Specialist, Journeyman Job...the specific Tier 2 SLAs or escalates to Tier 3 support + Applies knowledge and experience for ... objectives. CACI has an excellent opportunity for an experienced, self-directed **,** ** Help Desk Tier 2 Specialist, Journeyman** . This position is in… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …enterprise services operations and sustainment. **Responsibilities** + Create, update, and manage help desk tickets for Fleet 24x7 onsite. Positions are ... **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS):...services, following documented procedures and escalating unresolved issues to Tier 3 staff. + Adhere to established… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- **What is the position?** The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish ... customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will...and a resident of the US for at least 3 years within the last 5 years. + Fluent… more
- General Dynamics Information Technology (Arlington, VA)
- …+ **Required Experience:** + 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably ... Required:** None **Job Family:** Technical Support Services **Skills:** BMC Remedy Ticketing System, Help Desk Support,IT Help Desk **Certifications:**… more
- CACI International (Reston, VA)
- Help Desk Specialist Job Category: Information Technology...and applicable Tier support levels. * Escalate Tier 3 tickets by entering them in a ... Travel: None * * * CACI is seeking a Help Desk Specialist to join our Luke...supporting systems for visibility and communication purposes. Communicate with Tier 3 support partners for issue resolution.… more
- TekSynap (Chantilly, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The ** Help Desk Support Tech** willperformor provide supportas part of a24/7, 365-day Service Desk ... actionable service catalog and support for other IT service management functions. The Help Desk Support Techwill: + Providetechnical advice and guidance on… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …with exceptional customer service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- …is seeking a business analyst to join a growing and dynamic program to lead a client-facing Momentum Tier 1 Help Desk as well as providing help desk ... 2. * Act as a member of the Tier 1 Help Desk , providing...to be successful in this role:** * At least 3 years of Momentum experience, demonstrating strong customer service… more
- Robert Half Technology (Richmond, VA)
- …Windows 10 and other operating systems. Requirements * Significant experience in a Level 3 Help Desk or equivalent technical support role. * Advanced ... Description We are looking for an experienced Help Desk Analyst III to join...a week, within the healthcare industry. Responsibilities: * Provide top- tier IT support to executive staff and end-users, ensuring… more