- ManTech (Herndon, VA)
- …You will direct and supervise staff providing Tier 0 - 2 (and select Tier 3 ) operations support. Additionally in this role you will work closely with staff ... **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our team in **the DC,...and customers to help resolve the most difficult and high visibility events.… more
- ManTech (Herndon, VA)
- …You will direct and supervise staff providing Tier 0 - 2 (and select Tier 3 ) operations support. This role also works closely with staff and customers to ... **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our team in the **DC,... help resolve the most difficult and high visibility events.… more
- V2X (Springfield, VA)
- …Shall have 1 or more years of experience working in an enterprise IT Service Desk or Help Desk role. + Demonstrated experience providing technical assistance ... and enhance readiness. Aligned around a shared purpose, our $ 3 .9B company and 16,000 people work alongside our clients,...Polygraph. Responsibilities + What You'll Do + The Service Desk Specialists are the Tier 1 team… more
- GovCIO (Richmond, VA)
- …such as MS Office and Windows 10. **Qualifications** + High School with 0 - 3 years Tier 1 support (or commensurate experience) + Clearance Required: Active ... **Overview** GovCIO is currently hiring for a Senior Service Desk Administrator with an active Secret clearance to provide... Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting. This position will… more
- CACI International (Arlington, VA)
- …integrated personnel and pay system ever deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill a position in Arlington, VA. ... overall Tier II team and directly manage Tier II help desk professionals....in IT, Business, or related discipline + At least 3 - 5 years of directly related experience +… more
- KeenLogic (Alexandria, VA)
- …be escalated to Tier III support. Experienced understanding functions of the help desk system in order to enter customer-reported problems and requests for ... were resolved through Siebel ticketing. Qualifications: + Bachelors and 3 years' experience + Associates and 7 years' experience...the agency Tier III team. + Perform help desk support for a variety of… more
- NANA Regional Corporation (Arlington, VA)
- …in the software tools. + Travel to deliver training. + Provide Tier I and Tier II help desk support; respond to requests for assistance received either ... of the HSI Innovation Lab tools, received from the Help Desk , or requests referred to the...as Bomgar. + Enter and resolve incidents assigned to Tier II in the ticketing system. + Thoroughly document… more
- CACI International (VA)
- …Homeland Security (DHS) Datacenter Consolidation and Cloud Optimization (DCCO) program providing Tier 3 support to the DHS Homeland Advanced Recognition ... Technology (HART) biometric system. The Tier 3 team maintains the HART infrastructure...according to security policy. * Provide support with escalated help desk requests. * Perform typical system… more
- ManTech (Mclean, VA)
- …software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support. + Provide user support and basic training for ... 24/7 operational team to efficiently triage, categorize, and resolve Tier 0-2 incidents and requests, supporting IT infrastructure and...Qualifications:** + HS diploma and 4+ years of relevant help desk experience OR Bachelor's degree +… more
- Chenega Corporation (Fort Belvoir, VA)
- … 2 level customer support functions. + Submit all initial IT requests to the Help Desk and monitor the progress of the requestor. + Utilize acquired knowledge ... tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated...used in lieu of a degree. + Secret clearance Tier 3 investigation required. Chenega Corporation is… more