- NTT DATA North America (Alexandria, VA)
- …years of experience working with government employees to define performance measures for a help desk /service desk + 10 years of experience providing ... + Manages a team of 50+ FTE's who provide Tier I & II support for a major government...is a part of NTT Group, which invests over $ 3 .6 billion each year in R&D to help… more
- Canon USA & Affiliates (Richmond, VA)
- …The first point of contact for regular LMS users with LMS problems will be the CMSU IT Help Desk . Questions not able to be answered by the IT Help Desk ... the department. This person also acts as a first tier of support for the system when issues are...experience with computer apps, ops and systems + Min. 3 years experience working with computer applications, operations and… more
- DMS International (Virginia Beach, VA)
- …no record of criminal convictions. + Have the ability to obtain a Favorable Tier 3 Background Investigation. + Possess an associate's degree from an accredited ... Assisting users with general computer problems and coordinate with the NMCI Help Desk and Base Operations personnel when additional assistance is required, +… more
- TekSynap (Springfield, VA)
- …the representative for the first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses. Responsible for ensuring that ... and availability analysis and reporting. The NOC is staffed 24x7x365 with three ( 3 ) shifts of mid to senior level contract technicians, and handles approximately… more
- Lincoln Financial (Richmond, VA)
- …Work from Home **Work Arrangement:** Hybrid Preferred : Preferred employee will work 3 days a week in a Lincoln office **Relocation assistance:** is not available ... all work activity in the organizations problem tracking system. This includes Tier II incident and problem management executing within our ServiceNow incident,… more
- Shuvel Digital (Vienna, VA)
- …degree of accuracy + Ability to work independently and in a team environment + Desired - 3 + years of Tier 1 support and capabilities or similar + Desired - Call ... client Navy Federal Credit Union is seeking an Service Desk -15194-Hybrid in Vienna, VA. You seem to have a...environment to leverage and stretch certain skill sets to help us reach a common goal. We are looking… more
- Pacific Northwest National Laboratory (Richmond, VA)
- …Management, Career Development, Performance Management, Succession Planning, Recruiting, Learning, HR Help Desk , Health & Safety, Manager Experience, Employee ... of relevant experience -OR- + MS/MA or higher and 3 years of relevant experience -OR- + PhD and...new employees must successfully complete and pass a Federal Tier 1 background check investigation. This investigation includes a… more
- Arena Technical Resources, LLC (Quantico, VA)
- …administrative language (PowerShell, VBS, etc.) - PerformACAS and SCAPscans and remediation - Assist Tier 2 help desk with issues elevated to systems ... Description Job Title: SQL Database Administrator Location: Quantico, VA/Hybrid (on site 3 days/remote 2 days) Clearance:Top Secretrequired to start. Must be able to… more
- Red River (Chantilly, VA)
- …courage in searching for the truth; you are willing to risk personal failure to help , or challenge the status quo, in the pursuit of excellence. + **Resilience** - ... Engineer I** to join our fast-paced, customer-first global service desk team. This is a hybrid role based in...unresolved issues to team leads or senior staff to help identify and resolve root causes. + Collaborate with… more
- ManTech (Chantilly, VA)
- …management certification. + Related work experience leading a team in a technical help desk position, refreshing of IT equipment, providing deskside IT support ... resolve incoming incidents and requests. Your team provides daily Tier 1-2 support for IT infrastructure and mission applications,...required shift is Monday through Friday 7:00 AM to 3 :30PM. As manager, you will be required to have… more