- Huntington Ingalls Industries (Fort Meade, MD)
- …and C5ISR systems. HII works within our nation's intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats. ... Our capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for… more
- Verint Systems, Inc. (Annapolis, MD)
- …+ Manage the technical escalation process through the Verint FSS customer support team, tier 3 , and product house escalation teams, and provide timely updates. + ... Customer Success Director, Sales Director and senior Technical Liaison. + Manage daily operations and work with the Verint FSS Wells Fargo account team to position… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …identifying network problems impacting users and work with appropriate Tier II or III administrators. + Experience troubleshooting WIFI and GFE provided ... technical assistance to customers to minimize disruptions of computer operations . + Research, evaluate, implement fixes, and provide feedback...1+ years with Masters + 2+years with Bachelors + 3 + years with Associates + 5+ years with no… more
- Huntington Ingalls Industries (Fort Meade, MD)
- …and C5ISR systems. HII works within our nation's intelligence and cyber operations communities to defend our interests in cyberspace and anticipate emerging threats. ... Our capabilities in cybersecurity, network architecture, reverse engineering, software and hardware development uniquely enable us to support sensitive missions for… more
- CACI International (Hanover, MD)
- …troubleshoot and fix defects + Define new features + Triage user issues and provide Tier 3 customer support + Test and evaluate new software releases and merge ... integration, software development, system engineering, migration, testing, documentation development, network and system monitoring, configuration control and release management.… more
- Sierra Nevada Company, LLC (Hagerstown, MD)
- …*Experience with Costpoint and/or AEGIS-MES *Basic understanding of material flow in operations *Ability to draft work instructions and SOP's *Experience with ... Network +, Security+, CCNA and/or A*Working knowledge of ISO 9000...of the most innovative US companies in space, a Tier One Superior Supplier for the US Air Force,… more
- Datavant (Annapolis, MD)
- …root causes and implement permanent fixes + Serve as Tier 2/ Tier 3 NetSuite support for Finance and Operations users + Identify root causes for recurring ... the right format. Our platform is powered by the largest, most diverse health data network in the US, enabling data to be secure, accessible and usable to inform… more
- Arena Technical Resources, LLC (Rockville, MD)
- …and review user support tickets to ensure timely and effective resolution. - Provide Tier 3 support for complex or unresolved issues escalated from RAKE Digital. ... environment, with a strong emphasis on Hyper-V virtualization, Oracle database operations , Microsoft 365 services, Azure production support, and IT compliance. The… more
- V2X (Patuxent River, MD)
- …a rapid response to problem resolution, training issues, and general day-to-day operations + Provide cross-platform training and guidance to less experienced team ... of documentation for installation, testing, service transition, continuity of operations , disaster response and recovery, and other standard operating procedures… more
- Orion Consortium (Columbia, MD)
- …with a Full Scope polygraph.* Job Description + The Hardware Technician 2 provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, ... & telephone systems + Follow standard operating procedures for the Connectivity Operations Team, including the use of ticketing systems and documentation + Support… more