- MUFG (Tampa, FL)
- …of our recruitment team will provide more details. **Job Summary** In this role, the Service Desk Tier 1 Technician will serve as the primary ... incident/request, providing thorough reporting as needed for escalation. The Service Desk Tier 1 Technician...not subject to a statutory disqualification pursuant to Section 3 (a)(39) of the Securities and Exchange Act of 1934… more
- General Dynamics Information Technology (Macdill AFB, FL)
- …Technical Support Services **Skills:** Active Directory (AD),Help Desk Support,IT Service Management (ITSM) **Experience:** 3 + years of related experience ... support, incidence response, and escalation supporting the US BICES-X Coalition Support Service Desk . In addition, position requires attention to detail and… more
- GovCIO (Tallahassee, FL)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting ... troubleshooting in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service … more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on ... . + _System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 Analysis of ticket types and categories to identify trends and… more
- ASM Research, An Accenture Federal Services Company (Tallahassee, FL)
- …and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other ... + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 . + Analysis of ticket types and categories to identify trends… more
- MyFlorida (Tallahassee, FL)
- …Identifies complex incidents or requests and escalates to Team Lead, Supervisor or Tier 2/ Tier 3 personnel as necessary. Communicates effectively with ... Title: OFFICE AUTOMATION ANALYST - 60000272 Pay Plan: Career Service Position Number: 60000272 Salary: $42,561.48 Posting Closing Date:...Proficient in Outlook and/or O365. DESCRIPTION This is a Tier 1 Help Desk position that primarily… more
- Convey Health Solutions (Fort Lauderdale, FL)
- …PTO, and shift coverage to ensure service continuity. + Oversee all Service Desk -related projects and communicate progress to leadership. + Enforce company ... platforms. This position manages technical teams responsible for Help Desk ( Tier I/ Tier II), Network...and people management skills. + Demonstrated experience managing IT Service Desk and End User Support functions.… more
- Lake Erie College of Osteopathic Medicine (Jacksonville, FL)
- …in the management of critical incidents; + Escalate more involved problems to the appropriate Tier 2 and Tier 3 support teams; + Quickly and accurately ... related field with 3 -5 years' experience. Prior experience in a help desk organization with PC/network troubleshooting skills. The person must be able to support… more
- Molina Healthcare (FL)
- …facilities (including computer systems, networks applications, telecommunications, technical support and Service Desk ) can be recovered within required, and ... timescales. The functions covered are: 1. Development, 2. PMO, 3 . Testing, 4. Maintenance, 5. Service Training,...Chaos Engineering Programs. + Conduct annual validation of all Tier 0 through Tier 2 Applications for… more
- ChenMed (Miami, FL)
- …and software systems across our data facilities. This position provides expert Tier 3 technical support while taking on additional operational responsibilities ... on a year-for-year basis required + A minimum of 3 years' experience working within a dedicated, multi- tier...CCENT, etc.) or higher required + Experience using a service desk platform (ITSM or trouble ticket… more