- SAIC (Washington, DC)
- …objectives while delivering mission excellence on programs of national importance. SAIC is seeking ** Tier 3 Help Desk Support Specialists** to join the ... with an anticipated decision expected by fall 2025 The Tier 3 Help Desk Support...mentoring abilities Desired Qualifications: + Experience using JIRA for service desk management + CompTIA Security+ Certification… more
- CACI International (Reston, VA)
- Help Desk Tier 2 Specialist, Journeyman Job Category:...specific Tier 2 SLAs or escalates to Tier 3 support + Applies knowledge and experience ... objectives. CACI has an excellent opportunity for an experienced, self-directed **,** **Help Desk Tier 2 Specialist, Journeyman** . This position is in support… more
- SAIC (Washington, DC)
- …in support of the end user + Log and track support tickets in the service desk system, ensuring accurate documentation of issues, solutions, and follow-ups + Use ... recurring customer queries + Route and escalate requests to Tier 3 and other teams for quick...of degree Desired Qualifications: + Experience using JIRA for service desk management + CompTIA Security+ Certification… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- **What is the position?** The Bilingual Tier 1 Service Desk ...and a resident of the US for at least 3 years within the last 5 years. + Fluent ... to complaints for our customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your… more
- Black Bear Technology Solutions, LLC (Adelphi, MD)
- …Required: Active Secret Clearance Location: Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 ... Service Desk Technician - Intermediate Clearance...peripherals. + Troubleshoot issues that cannot be resolved by Tier 1 help desk staff. + Simulate and… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our team in **the DC, Maryland, and Virginia (DMV) area** . ... This role is responsible for managing the entire service desk operation for network, cloud/platform/system/application, and...providing Tier 0 - 2 (and select Tier 3 ) operations support. Additionally in this… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager** to join our team in the **DC, Maryland, and Virginia (DMV) area** . ... In this role you will manage the entire service desk operation for network, cloud/platform/system/application, and...providing Tier 0 - 2 (and select Tier 3 ) operations support. This role also… more
- Koniag Government Services (Washington, DC)
- …Current CompTIA Security+ CE and/or CompTIA A+ certification + Experience with ITIL service desk processes + Knowledge of desktop hardware and software ... a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and...degree (AS/AA) with 1 year of experienceOR + Minimum 3 years of related help desk experience… more
- GovCIO (Sterling, VA)
- **Overview** GovCIO is currently hiring for a Journeyman Service Desk Administrator with an active Secret clearance to provide Tier I phone support and ... in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service...Windows 10. **Qualifications** + High School with 0 - 3 years Tier 1 support (or commensurate… more
- St. George Tanaq Corporation (Washington, DC)
- …front-line support via phone, live chat, remote desktop tools, and on-site visits. + Supervise Tier 2 and Tier 3 advanced technical support, including direct ... a **Project Manager** to oversee the full lifecycle of Tier 1- 3 Technology Support Services for our...(multiple locations). + Strong understanding of ITIL, Agile, and service desk best practices. + Familiarity with… more