- Koniag Government Services (Washington, DC)
- …are not limited to:** + Be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III (eg, Tier I (phone and ... a Koniag Government Services company, is seeking a Help Desk Lead to support KITS and our government customer...e-mail), Tier II (on-site, floor), Tier III (advanced hardware and software break/fix), and Asset… more
- TekSynap (Chantilly, VA)
- … Desk Support Tech** willperformor provide supportas part of a24/7, 365-day Service Desk (SD) to support IT services and applications,using the customer's ... service catalog and support for other IT service management functions. The Help Desk Support...andmodifiesproducts to customer requirements + Provide expert and second tier technical support for the installation and repair of… more
- V2X (Reston, VA)
- …of experience in a Call Center or Help Desk environment + Minimum 3 -year customer service experience + Skills + Excellent written and verbal communication ... their most complex challenges with integrity, respect, responsibility, and professionalism. The Service Desk Agent role in V2X supports a web-based registration… more
- CACI International (Reston, VA)
- Help Desk Specialist Job Category: Information Technology Time Type:...and applicable Tier support levels. * Escalate Tier 3 tickets by entering them in ... None * * * CACI is seeking a Help Desk Specialist to join our Luke Team! You will...supporting systems for visibility and communication purposes. Communicate with Tier 3 support partners for issue resolution.… more
- Amentum (Washington, DC)
- …serve as subject matter expert and endpoint of escalation for the Service Desk , application owners, and tier - 3 support teams on issues related to ... Amentum is seeking a ** Tier 3 ** **Mobile** **IT Support Technician** to join our team and support our **Washington, DC** customer. We are looking for team… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and ... As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up...+ Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- CACI International (Sterling, VA)
- …team is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier service desk as well as work with software development and ... server, and mainframe applications or hardware. + Support the Tier 2 Enterprise Service Desk ...Tier 2 Technician T2 - Bachelors Degree and 3 years related technical and managerial experience + **Must… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other ... + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3 . + Analysis of ticket types and categories to identify trends… more
- Leidos (Washington, DC)
- …and any required briefings/presentations in MS PowerPoint format. + Provide UCC Tier 3 support in coordination with the Service Desk (and using the ... requests, incidents, and problems. The Contractor shall report on Tier 3 support monthly. + Deliver root...Cisco Telepresence products including Suite, + Working knowledge of Service desk tiered system. **Desired Qualifications:** +… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... Inc is looking to hire a System Administrator Level 3 for a great opportunity in the Annapolis Junction...implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 (Help Desk ) problem identification, diagnosis… more