- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... Inc is looking to hire a System Administrator Level 3 for a great opportunity in the Annapolis Junction...implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 (Help Desk ) problem identification, diagnosis… more
- Nightwing (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... Provide support for implementation, troubleshooting, and maintenance of IT systems. Provide Tier 1 (Help Desk ) problem identification, diagnosis, and resolution… more
- Leidos (Washington, DC)
- …of technical experience managing, maturing, and modernizing an enterprise grade 24x7x365 Service Desk for geographically dispersed users and providing end-to end ... Tier 0, Tier 1 and Tier II Desktop support to ensure that service...solving skills. Preferred Qualifications: + Possess a current Help Desk Institute Support Center Manager (HDI-SCM) certification. + Possess… more
- COMSO, Inc (Fort Meade, MD)
- …devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and Tier 3 (Escalation) problem identification, diagnosis and resolution of ... of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem identification, diagnosis...with server hardware, applications and software integration + Provide Tier 3 (Escalation) problem identification, diagnosis and… more
- CACI International (Arlington, VA)
- …enable mission critical processes to be completed by system users. + Improve current service desk processes and procedures and champion continuous service ... deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill...may require shift work in support of a 12x7 service level agreement, excluding federal holidays, and on-call critical… more
- COMSO, Inc (Fort Meade, MD)
- …devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 and Tier 3 (Escalation) problem identification, diagnosis and resolution of ... CE certifications. + Two (2) years of experience with Service Management (ITSM) is required. Job Description: + Provides...of configuration and operation of IT systems + Provide Tier 1 (Help Desk ) problem identification, diagnosis… more
- Synergy ECP (Columbia, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems + Provide Tier I (Help Desk ) problem identification, diagnosis and resolution of… more
- KeenLogic (Washington, DC)
- …management, governance, and reporting. + Oversee 24x7 Tier 1 Service Desk operations, coordinating Tier 2/ 3 deskside, remote, and executive support. ... Tier 1 coverage, oversee advanced Tier 2/ 3 support, and drive continuous service improvements aligned with ITIL practices and contract SLAs. Minimum… more
- CACI International (Chantilly, VA)
- …in lieu of formal education. + Minimum 3 years of experience in Help Desk support, IT service desk , or systems administration roles. + Proven ability ... 24x7 environment. This role combines the responsibilities of a Service Desk Technician and Mission IT Operator,...restart services and hardware when needed, and coordinate with Tier 2/ 3 teams to address complex problems.… more
- V2X (Springfield, VA)
- …NMCI experience. + Shall have 3 or more years' of experience in service desk , desktop support, system administration, or related roles. + Shall have ... network, system/application access, and telecommunications systems. interfaces with NMCI Service Desk to ensure customer issues are...+ Microsoft Windows 10 and/or Windows 11 experience. Strong Tier 2 help desk experience. + Microsoft… more