- CACI International (Annapolis Junction, MD)
- …and configuration of IT systems + Perform Tier 1 (Help Desk ), Tier 2, and Tier 3 (Escalation) problem identification, diagnosis, and resolution + ... to support critical infrastructure with the highest standards of service and reliability. We're looking for a skilled System...network devices, and mobile environments. The candidate will provide Tier 1 through Tier 3 … more
- Tesla Laboratories. Inc. (Vienna, VA)
- We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure Virtual ... SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support, managing...software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met… more
- ManTech (Mclean, VA)
- …software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support. + Provide user support and basic training for ... a 24/7 operational team to efficiently triage, categorize, and resolve Tier 0-2 incidents and requests, supporting IT infrastructure and mission-critical… more
- Shuvel Digital (Vienna, VA)
- …and over 23,000 employees. Our client Navy Federal Credit Union is seeking an Service Desk -15194-Hybrid in Vienna, VA. You seem to have a rock-solid profile ... assigned shift. Training will be M-F 0800-1630 EST. The Service Desk is a fast-paced environment that...independently and in a team environment + Desired - 3 + years of Tier 1 support and… more
- Pacific Northwest National Laboratory (Washington, DC)
- … Desk , Health & Safety, Manager Experience, Employee Self Service , Payroll, Benefits, Compensation, Time and Labor, and Absence Management. **Responsibilities** ... testing HCM-related business rules, eligibility profiles, security roles, and self- service capabilities. + Knowledge of Oracle HCM reporting tools...of relevant experience -OR- + MS/MA or higher and 3 years of relevant experience -OR- + PhD and… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and ...used in lieu of a degree. + Secret clearance Tier 3 investigation required. Chenega Corporation is… more
- TekSynap (Washington, DC)
- … system administration/engineering services + Network or Telecom FC5 - Enterprise Service Desk , Tiers 0/1/2 support services, end-user support, Desktop services ... management on program + Demonstrate IT experience within past 3 years of similar size/scope + Experience in supervising...to include, but not limited to Asset Management + Service Desk **REQUIRED QUALIFICATIONS** + Minimum Bachelor's… more
- Actalent (Fort Belvoir, VA)
- …and licensing. Additional Skills & Qualifications + BA/BS degree preferred. + Tier 1, Tier 2, and Tier 3 support experience (60%, 30%, 10% breakdown). + ... with ServiceNow as a backup. + Provide white glove service to customers. + Maintain data tracking on a...Understanding of licensing support (Cisco or competitors). + Help desk experience with a customer-focused attitude. + Experience with… more
- Themis Insight (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... operating systems enhancements to improve reliability and performance. The Level 3 System Administrator shall possess the following capabilities: + Provide support… more
- General Dynamics Information Technology (Washington, DC)
- …and walk-up requests with professionalism and efficiency. + Escalate complex issues to Tier 3 or specialized teams when necessary. + Maintain accurate ... to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently; we are seeking...but are not limited to the following: + Provide Tier 1 and Tier 2 support for… more