- DRT Strategies, Inc. (Silver Spring, MD)
- …+ Provide Tier 3 support for the application, working collaboratively with the Service Desk , which will handle Tier 1 and Tier 2 support. ... + Serve as the transition point of contact for the technical components of the project. + Support other project activities and DRT activities as directed by Project Manager and/or Portfolio Manager. Require Experience: + 7+ years of Appian development… more
- Leidos (Arlington, VA)
- …to Windows 11 Pro Accreditation 2025 training). + Comprehensive knowledge of IT service desk requirements with the ability to complete difficult and complex ... installations, desktop and laptop imaging and issuance. + Provide Tier II/III service support to customers in...peers, and customers and provide polite and friendly customer service . **Basic Qualifications:** + Bachelor's degree with 3… more
- Guidehouse (Mclean, VA)
- …solving + Read and interpret written communication **What Would Be Nice To Have** **:** + 3 - 5 years in a top- tier professional services firm or in a corporate ... Team is seeking a new team member to fill the position of Front Desk Receptionist at the International Headquarters, with potential rotation at other locations in… more
- CACI International (Ashburn, VA)
- …logs, & capture user reports. + Responsible for operations support metrics and Portfolio service desk ticket queues. + Interact with Portfolio Owner, Service ... with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed...VA 2- 3 days per week.** _Desired:_ + Tier 3 analysis + High-level scoping of… more
- NTT DATA North America (Alexandria, VA)
- …of experience working with government employees to define performance measures for a help desk / service desk + 10 years of experience providing exceptional ... + Manages a team of 50+ FTE's who provide Tier I & II support for a major government agency....customer service in a federal environment + 3 years… more
- V2X (Springfield, VA)
- …as well as be capable of supporting internally escalated tickets from the IT Enterprise Service Desk team. + The IT Enterprise Desktop team supports a wide array ... and enhance readiness. Aligned around a shared purpose, our $ 3 .9B company and 16,000 people work alongside our clients,...+ Familiarity with supporting internally escalated tickets from a Service Desk team. + Familiarity with remediating… more
- Epsilon, Inc (Washington, DC)
- …repairs and/or installations of network components and provide top level ( Tier 3 ) technical support to customers and all service -related problems. In this ... manuals, operating procedures, and other support documentation. + Provide Tier 3 technical support and troubleshooting for...experience + Knowledge of Cisco devices such as Identity Service Engine (ISE), CMX, Prime, DNA, and SD Access… more
- Leidos (Fort Belvoir, VA)
- …projects for operations, supporting driving time-sensitive initiatives, supports ITIL service area activities (problem management, incident management, service ... tasks to a successful conclusion, operations management, configuration/change management, service level agreements (SLA). This position requires US citizenship with… more
- Leidos (Fort Belvoir, VA)
- …hardware support; manage personnel and their operational and project-related workloads. * Provide Tier 2 and Tier 3 problem identification, diagnosis and ... Azure and AWS cloud environments * Knowledge of IT service desk requirements and ServiceNow ITSM *...this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …both immediate workarounds and long-term fixes. + Respond to and manage escalated service desk tickets. + Communicate clearly with team members and stakeholders, ... field, OR equivalent combination of education and experience (including military service ). + ** 3 + years** of relevant systems administration experience.… more