- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... knowledge and skill set in their profession by allocating $ 3 ,000 annually in Professional Development funds. We also offer...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
- TekSynap (Springfield, VA)
- …The Incident Support Manager supports the restoration of network infrastructure, and service operation as quickly as possible to minimize the impact to business ... first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses....and reporting. The NOC is staffed 24x7x365 with three ( 3 ) shifts of mid to senior level contract technicians,… more
- Chenega Corporation (Oakton, VA)
- …and automation processes for new applications. + Sets up administrator and service accounts. + Maintains system documentation. + Interacts with users and evaluates ... + Provides advice and training to end-users and help desk personnel. + Maintains current knowledge of relevant technologies...Skills and Experience + Demonstrate directly related experience in Tier II and Tier III support. +… more
- Belay Technologies (Laurel, MD)
- …problem resolution for all the client, server, storage, network devices, Etc. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, ... Terraform Perks and Benefits: + 8 weeks paid leave - 4 weeks of personal leave, 3 Yay! days, take off on your birthday,11 paid holidays and optional leave up to 6… more
- Lincoln Financial (Washington, DC)
- …stability and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, confirm ... Work from Home **Work Arrangement:** Hybrid Preferred : Preferred employee will work 3 days a week in a Lincoln office **Relocation assistance:** is not available… more
- Leidos (Fort Belvoir, VA)
- …+ Provide application support to various DTRA offices as designated in Service Level Agreements (SLA) with those offices. + Creating incident tickets, reports ... Smart Reporting), tasks, and work orders. **Additional Responsibilities:** + Support Tier I-III system, networking, and engineering personnel to ensure network… more
- Lumen (Washington, DC)
- …committed to teamwork, trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to thrive and deliver ... SolarWinds and Web Helpdesk to monitor and isolate Layer 2/ 3 issues across IP, VPN, and MPLS networks, and...informed of risks and impact assessments. With strong customer service skills and the ability to work independently in… more
- St. George Tanaq Corporation (Suitland, MD)
- …Leadership and Process Optimization - Experienced in leading 24x7 NOC operations, managing Tier 1- Tier 3 escalation workflows, and establishing Standard ... solutions to sustain 99.99% uptime across multiple geographically distributed sites. 3 . Enterprise Systems Administration - Expert in managing Windows Server and… more
- Acclaim Technical Services (Mclean, VA)
- …demands + Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support + Providing basic user training in support of ... network services, software systems engineering and/or application development to restore service and/or identify problems + Using best practices and knowledge of… more
- CACI International (Sterling, VA)
- …logs, & capture user reports + Responsible for operations support metrics and Portfolio service desk ticket queues + Interact with Portfolio Owner, Service ... with product development teams, network services, cybersecurity, and customer service teams to coordinate operations and maintenance of deployed...+ Champion special projects and technical upgrades + Monitor Tier 2 and 3 support ticket queues… more