- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …implement upgrades and patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk . + Knowledge and experience troubleshooting Linux ... of the server environment. + Provide support to resolve incident, problem, or service requests that require subject matter expertise and cannot be resolved by the… more
- SHINE Systems & Technologies (Reston, VA)
- …with CI polygraph + Junior-mid level PeopleSoft Functional Financials experience + Ability to provide Tier 2- 3 Service Desk support. + Ability to work ... in a fast-paced environment. + Outstanding customer service skills with the ability to multi-task + Outstanding...communication skills + In depth knowledge in at least 3 of the following modules PO, AP, GL, KK,… more
- General Dynamics Information Technology (Chantilly, VA)
- …+ Effectively collaborates across teams to support program objectives + Debugs issues and provides tier 3 help desk support if needed **DESRED SKILLS AND ... to solve complex IT issues while delivering outstanding customer service . Ensure the safety and security of our nation...EXPERIENCE:** + Service Now + Documented Experience with DevOps/Platforms: Amazon Web… more
- Diversified (Washington, DC)
- …management, and endpoint protection solutions. 5. Technical Support & Maintenance + Provide tier 2/ 3 support to internal users and escalate complex issues as ... tools. + Monitor and troubleshoot connectivity and performance issues. 3 . Cloud and SaaS Management + Manage cloud platforms...up protocols, knowledge of Veeam + Knowledge of Fresh Service ticketing system + Windows and Apple product device… more
- CACI International (Annapolis Junction, MD)
- …maintain current AEA Standard Operating Procedures (SOPs) and documented AEA Outreach Service Level Agreements (SLAs) * Responds to complicated user questions * ... Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders...Provides advice, guidance, and direction to other technical help desk technicians with complicated user questions or requests Interacts… more