- Ricoh Americas Corporation (Commack, NY)
- …is measured through metrics, customer feedback, and reporting. **Key Responsibilities** + Provide Tier 3 escalation support for client issues and internal ... communication to clients and team members. + Offer remote support independently with strong organizational skills. + Diagnose and...skills. + Diagnose and resolve network/server issues escalated by Tier 1 Analysts and other ITS groups. + Mentor… more
- IBM (Denver, NY)
- …a ticketing system, ensuring timely resolution or escalation. * Escalate unresolved issues to Tier 3 support teams as needed. * Perform quality assurance ... customer satisfaction. * Serve as the initial point of escalation for Tier 1 support team seeking technical assistance to complex tickets. * Provide basic… more
- Fordham University (Bronx, NY)
- …provides support for developing technology-based instructional materials. This position serves as Tier 3 support for the learning management systems ( ... in selecting and implementing technology-based teaching approaches and materials. Serves as Tier 3 support person for learning management system ( LMS ).… more
- NASCO (Albany, NY)
- …status of projects and initiatives. **Responsibilities** + Provides Tier 2 and Tier 3 support for Microsoft 365 applications, including SharePoint, ... Senior Application Engineer is responsible for providing advanced technical support , troubleshooting, and administration of Microsoft 365 applications, ensuring… more
- IAC (New York, NY)
- …improvements and root cause analysis. Qualifications * 3 -5 years of tier 2 - 3 IT support experience. * Excellent customer service and communication ... Overview IAC is seeking a proactive and customer-focused IT Support Analyst to provide high-quality technical support ...IT Support Analyst to provide high-quality technical support across various end-user roles. This role requires strong… more
- EPAM Systems (New York, NY)
- …focus on security and next-generation connectivity. The individual will also provide ongoing day-to-day tier 3 support for the global data network in ... who will be responsible for the design, implementation, and support of network technologies across the client's global landscape...Minimum 5-8 years of domain experience, CCNP certified + 3 days a week onsite + Possess excellent network… more
- New Era LLC (Buffalo, NY)
- …switches, routers, and firewalls + Assist the IT Service Operation team acting as tier 3 support which includes solving complex application, server, and ... Manage operating system updates and software patches + Oversee support of all physical equipment in data center including...additional experience in lieu of degree considered + Three ( 3 ) to five (5) years experience in providing Systems… more
- Cognizant (Albany, NY)
- …or Terraform to automate storage management tasks. . **Incident Response** : Provide Tier 3 support for storage-related incidents. . **Continuous Learning** ... : Stay updated with the latest NetApp technologies and best practices. **Required Skills & Experience** . Strong expertise in **NetApp ONTAP** and storage technologies. . Proficient in **NFS, CIFS/SMB, iSCSI, and FC** protocols. . Experience with **backup and… more
- B&H Photo (New York, NY)
- …Wi-Fi controllers and other network devices + Monitor network performance and integrity. + Resolve tier 3 support issues. + Automate tasks and monitor their ... effectiveness. + Mentor team members on technical issues + Create, oversee, and test security measures (eg access authentication and disaster recovery) + Communicate with users when needed. + Maintain complete technical documentation. + Suggest improvements to… more
- Meta (Albany, NY)
- …one year of experience in each of the following: 12. 1. Serving as Tier 2 or 3 support on smartphone platforms 13. 2. Testing Accessibility features on ... smartphone platforms 14. 3 . Technical support of Android, Windows, or iOS mobile operating systems 15. 4. Analyzing data and defining metrics to drive business… more