- TekSynap (Arlington, VA)
- …security planning, assessment, risk analysis, and risk management. + Security Tool Troubleshooting & Support : + Provide Tier 3 troubleshooting support ... cybersecurity tools such as ACAS and HBSS/ESS. + RMF Support & Documentation: + Support the documentation of security control implementations and gathering of… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- …from Tier 1 to Tier 2. * Act as a member of the Tier 1 Help Desk, providing end-user support . * Anticipated split between the helpdesk lead role and ... ** Tier 1 Helpdesk Lead and Analyst** **Category:** Service...1 Help Desk as well as providing help desk support . In this role, you will monitor, support… more
- CACI International (Chantilly, VA)
- …documentation for monitoring solutions, analytic platforms, and related activities. + Provide Tier 3 engineering support for monitoring and management ... innovative, and motivated **Infrastructure Observability and Monitoring** **Specialist** to support the mission objectives and needs of the customer, the… more
- CACI International (Chantilly, VA)
- …complete documentation for monitoring solutions, analytic platforms, and related activities + Provides Tier 3 engineering support for all monitoring and ... experienced, innovative, and motivated **Infrastructure Observability and Monitoring Lead** to support the mission objectives and needs of the customer, the Defense… more
- Choisys Technology (Fort Eustis, VA)
- …and personal equipment such as computers, laptops, and mobile devices. Act as a liaison between Tier 1, 2, and 3 support teams. + Documentation & SOP ... Support Desk & System Administrator (Hybrid) WFH Flexible...Job Type Full-time Description We are seeking a Lead Support Desk & Application Support Administrator to… more
- ManTech (Mclean, VA)
- …user needs and requirements and meet business goals + Oversee the day-to-day operation of Tier 1 - 3 support as needed (troubleshooting, problem resolution ... technical aspects of large, complex projects; coordinate the efforts of technical support staff in the performance of assigned projects + Perform full-stack software… more
- GovCIO (Richmond, VA)
- …tools such as MS Office and Windows 10. **Qualifications** + High School with 0 - 3 years Tier 1 support (or commensurate experience) + Clearance Required: ... Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting. This position will be located in Arlington, VA,… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- …applications, and services, following documented procedures and escalating unresolved issues to Tier 3 staff. + Adhere to established escalation protocols, ... using monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2 support for network connectivity, system performance, and… more
- Public Consulting Group (Richmond, VA)
- …training on use of the system for end users and administrators as needed . Provide Tier 2 or 3 support via Zendesk (helpdesk) for EDPlan Innovations . ... with Technical Business Analyst to articulate change requests and product feedback and support execution of changes in the form of user acceptance testing (UAT) and… more
- Capital One (Richmond, VA)
- Manager, Retail Bank Tier 2 Operations (Hybrid) Are you a dynamic,...is hybrid, where you will be expected to spend 3 days per week working in office and the ... play a crucial role in leading and managing our Tier 2 Complaints team to deliver results across a...School Diploma, GED, or Equivalent Certification + At least 3 years of experience in People management + At… more