- Huntington Ingalls Industries (Virginia Beach, VA)
- …to perform root cause analysis, escalate technical issues appropriately, and deliver Tier 2/ 3 support + Strong written and verbal communication skills, ... Support system configurations in compliance with DoD Security Technical Implementation Guides (STIGs) + Create and update automation... support service continuity and improvement + Provide Tier 2/ 3 -level support and contribute… more
- TekSynap (Chantilly, VA)
- …troubleshoots products andmodifiesproducts to customer requirements + Provide expert and second tier technical support for the installation and repair ... level responsible for basic customer issues + Provision of Tier 2 Support (eg, Process Restart, Simple...Restart, Simple SOPs, No Code Changes, and Triage toTier 3 ) -more in-depth technical support … more
- TekSynap (Springfield, VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** The Incident Support Manager supports the restoration of network infrastructure, and service operation as ... contract Point of Contract (POC) for all Major Incident support and coordination. Responsible for the effective implementation of...first stage of escalation for Incidents. Responsible for managing Tier 1 and Tier 2 incident responses.… more
- GovCIO (Richmond, VA)
- …and tuning, and capacity planning + Provide day-to-day incident and deployment support of middle tier applications, including web and application servers, ... be a fully remote position. **Group 2** - covering 3 shifts with **THUR/FRI off days** **1st shift 7AM-...independently with a minimum of guidance or direction **Middle Tier administration** + Able to support USPS… more
- GE Aerospace (Glen Allen, VA)
- **Job Description Summary** The Supplier Support Manufacturing Engineer is responsible for addressing part shortages and ensuring supplier performance aligns with ... issues, enhance performance, and mitigate supply chain disruptions. The Supplier Support Manufacturing Engineer plays a pivotal role in upholding GE Aerospace's… more
- ManTech (Mclean, VA)
- …hardware, software, and network issues, performing remote desktop repairs and minimizing escalations to Tier 3 support . + Provide user support and ... **MANTECH seeks** a motivated, career-oriented, and customer-focused Remote Support Technician to join our team in McLean, VA. In this role, you will work… more
- Red River (Chantilly, VA)
- …remote access, and business-critical software + Ability to assess, triage, and resolve Tier 1 technical issues quickly and accurately while following established ... customer compliance frameworks (such as CMMC). + Minimum of 3 years of experience in IT. + Associate degree...networking, analytics, collaboration, mobility and cloud solutions. Our operations, support , sales and technical teams all work… more
- Leidos (Fort Belvoir, VA)
- …consisting of Linux and Windows Servers. + Provide advice, technical consultation, and Tier 3 / Tier 4 support guidance by analyzing and resolving ... **Description** Leidos is seeking a **Sr. Systems Engineer** to support large-scale migration and operations on a large, high-profile DOD contract. The I3TS program… more
- Meta (Ashburn, VA)
- …to those standards and policies 3 . Escalation Management: Participate in the team's Tier 3 and 4 on-call rotation with the goal of routing issues as ... **Summary:** Meta is seeking a forward-thinking engineer with technical expertise in network deployment and operations, specifically in Layer 2 and Layer 3 … more
- General Dynamics Information Technology (Arlington, VA)
- …+ 5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government ... HELP DESK SPECIALIST WILL MAKE AN IMPACT:** + Provides first- tier software, hardware, and printing technical assistance...customer. + Experience providing technical support for microcomputer hardware, networks, account… more