- NANA Regional Corporation (Quantico, VA)
- …with Technical Leads and technical teams operating and securing tier 2 and 3 network boundaries, including firewalls, routers, switches, VPNs, enterprise ... with Technical Leads and technical teams operating and securing tier 2 and 3 network boundaries, including firewalls, routers, switches, VPNs, enterprise… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …Defense Top Secret Clearance with SCI eligibility. This role is required to provide exceptional Tier 1- Tier 3 support , managing complex customer issues ... availability, performance, and security compliance. + Technical Support & Problem Resolution: Deliver outstanding Tier ...Problem Resolution: Deliver outstanding Tier 1 - Tier 3 support , diagnosing and… more
- CACI International (Reston, VA)
- …entering them in a supporting systems for visibility and communication purposes. Communicate with Tier 3 support partners for issue resolution. * Support ... contact for, and own the responsibility of, performing various technical support tasks involving both hardware and...Manager by understanding appropriate and applicable Tier support levels. * Escalate Tier 3… more
- ManTech (Herndon, VA)
- …to manage and resolve incoming incidents and requests. The team provides daily Tier 1-2 support for IT infrastructure and mission applications, including issue ... MANTECH seeks a motivated, career-oriented, and customer-focused Location Support Center Lead to join our team in...this role are Monday through Friday, 7:00 AM to 3 :30 PM, with flexibility to assist early and late… more
- Amentum (Springfield, VA)
- Amentum is seeking an **Senior Investigations Branch Support Specialist IV** to support the National Geospatial-Intelligence Agency (NGA) and Office of Security ... in Springfield, VA. **Duties To Include:** + Responsible to perform and/or directly support the duties described in positions 22 through 25 to established PERSEC and… more
- Nightwing (Sterling, VA)
- … technical point of contact for issues ranging from Tier 1 to Tier 3 support , providing leadership, direction, and hands-on expertise across multiple ... subject matter expert for technical escalations and critical issue resolution ( Tier 1- 3 ). + Drive the implementation of virtualization and automation… more
- Leidos (Springfield, VA)
- … Activity. + Forecast, Schedule, and Work Loading within an Intelligence Maintenance Support Activity. + Experience in leading small technical teams for ... Control, Communications, Computers, Intelligence, Surveillance, and Reconnaissance (C4ISR). + Support national cryptologic systems supporting SIGINT, FISINT, GEOINT, HUMINT,… more
- NANA Regional Corporation (Arlington, VA)
- …Provide desk-side support to troubleshoot, repair and resolve issues. + Provide technical support for remote customers via telephone, online chat, email or ... deliver training. + Provide Tier I and Tier II help desk support ; respond to...+ Manage incidents by troubleshooting and providing answers to technical questions from users and escalating them to other… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …and networks supporting end users. + Route tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform data-driven analysis of IT ... follows up on all incidents. Combines acquired and demonstrated technical qualities with exceptional customer service in daily responsibilities....labor category with at least 5 years' experience providing Tier 1 support for a TS/SCI system.… more
- KBR (Chantilly, VA)
- …transformation initiatives for a mission-oriented federal agency. This role requires deep technical expertise in cloud architecture for multi- tier or hybrid ... technology vision, define transformation roadmaps, and deliver enterprise architecture support that accelerates the agency's IT modernization objectives. This is… more