- Evolent (Richmond, VA)
- …seamless integration with operational workflows. This role is crucial in providing technical expertise to both IT teams and contact center stakeholders. The ideal ... candidate will possess a robust technical background, comprehensive knowledge of contact center platforms, and...and functionality of contact center systems. **Essential Functions** * Support and Maintenance: Manage and provide ongoing support… more
- Global Resource Solutions (Arlington, VA)
- …groups, and advisory council meetings + Strong background in Patch/Configuration management, DevOps, and tier 3 support Assist team to design, integrate, and ... (OSD) and Military Compartments efforts. The position will provide "day-to-day" support for Collateral, Sensitive Compartmented Information (SCI) and Special Access… more
- General Dynamics Information Technology (Fairfax, VA)
- …and provides recommendations to ensure optimum performance and continuity of critical systems. + Provides tier 3 support as needed. + Daily Server and ETL ... Required:** None **Job Family:** Systems Engineering **Skills:** Directory Services,System Administration, Technical Support **Certifications:** Security+ CE - CompTIA… more
- CACI International (Chantilly, VA)
- …of engineered solutions from development through acceptance testing. + Coordinate with Tier 3 Engineering resources for advanced troubleshooting and break/fix ... SITE III CIO Information Services (CIS) contract. Responsibilities: + Provide Tier 2 operational support , including incident analysis, troubleshooting, break/fix… more
- Arena Technical Resources, LLC (Langley, VA)
- …provide on-site and remote resolution support for trouble calls, and provide TIER 2/ 3 support of Unix/Windows workstations and servers, including Web ... of the client/server/storage/network devices, mobile devices, etc. * Provide Tier 2 and Tier 3 ...3 problem identification, diagnosis and resolution * Provide support for the escalation and communication of status to… more
- SAIC (Suffolk, VA)
- …outages, analyzing symptoms and potential root causes to implement effective resolutions or escalate to Tier 2/ Tier 3 support as required + Utilize ... is contingent on funding in Aug/Sept 2025._ **Specific duties include:** + Provide Tier 1 level engineering operations support to quickly identify, triage, and… more
- CACI International (VA)
- …of Homeland Security (DHS) Datacenter Consolidation and Cloud Optimization (DCCO) program providing Tier 3 support to the DHS Homeland Advanced Recognition ... developing and maintaining automated unit and integration tests in support of the Tier 3 ...Bachelor's degree in Computer Science, Engineering, or a related technical field. * AWS certifications highly desirable. * Familiarity… more
- Amentum (Warrenton, VA)
- …documented for seamless operational handoff and sustainment by the operations team. + Provide Tier 3 support to assist the operations team with the ... align with pre-defined functional and security criteria. + Deliver Tier 2 support to troubleshoot and resolve...Pre-boot execution environments (PXE) including its interaction with layer 3 devices and DHCP. + Proven experience in automation… more
- Leidos (Alexandria, VA)
- …interacting with customers to handle service inquiries and problems. + Provide technical support , administration, and monitoring of Linux, Microsoft, and Mac ... findings, feedback, resolution steps taken) for Root Cause analysis, engineering technical assessment and process improvement initiatives. + Support customer… more
- Jacobs (Chantilly, VA)
- …2 problem identification, diagnosis and resolution of problems and assist in the resolution of Tier 3 technical fixes Required: * BA/BS Computer Science, or ... cloud-native environment that works offline in secure environments. Responsibilities: * Support the daily activities of configuration and operation of cloud and… more