- Radiant Digital (Richmond, VA)
- …among other functions. The EHR EU Support Specialist is responsible for providing Tier 1 (first call resolution) support to all EHR end-users EHR-related ... Complete Description: The EHR Application Support Specialist provides Tier 1 ...health status dashboards for EHR leadership and Go-Live command center operations Provide on-demand support for issue… more
- CACI International (Ashburn, VA)
- …that is supported. (There are a very limited number of applications that require on- call support . The majority do not). **Qualifications:** _Required:_ + Must be ... at the team and portfolio levels. **Responsibilities:** Provide advanced Tier 2 remote support and troubleshooting for...are a very limited number of applications that require on- call support . The majority do not). _Desired:_… more
- Chenega Corporation (Fort Belvoir, VA)
- …or laptops that have authorized access to the network. + Escalate the issue/problem to proper Tier 2 or 3 Support team members when the restoration is beyond the ... center which houses the server farm. + Provide support in the planning, design, and preparation through the...Monday through Friday and must be available on an on- call basis to provide immediate assistance in the event… more
- COOLSOFT (Richmond, VA)
- …among other functions. The EHR EU Support Specialist is responsible for providing Tier 1 (first call resolution) support to all EHR end-users EHR-related ... In Person * Hybrid Description : The EHR Application Support Specialist provides Tier 1 support...health status dashboards for EHR leadership and Go-Live command center operations Provide on-demand support for issue… more
- General Dynamics Information Technology (Norfolk, VA)
- …and tracking systems such as Service* Ability to respond to after hour calls "provide on- call support " * Ability to travel 0-20% to local area sites as well ... and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 1/2/3 support of… more
- CACI International (Sterling, VA)
- …tracking, and monitoring the problem to ensure a timely resolution + Providing second- tier support to end-users for either PC, server, or mainframe applications ... separated team is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier...Incident Management + Experience working with a large 365x24x7 on- call service desk team supporting multiple software applications +… more
- Meta (Ashburn, VA)
- …fully compliant to those standards and policies 3. Escalation Management: Participate in the team's Tier 3 and 4 on- call rotation with the goal of routing issues ... and system optimization. **Required Skills:** Network Engineer, Operations and Support (Labs) Responsibilities: 1. Incident Response: Drive work investigating… more
- CyrusOne (Sterling, VA)
- …+ 5 to 7 years working in Tier 2, Tier 3 or Tier 4 Data Center (s) or experience in operations & maintenance and/or building engineering roles. + ... to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned. Responsible for carrying… more
- CyrusOne (Sterling, VA)
- …+ 3 to 5 years working in Tier 2, Tier 3 or Tier 4 Data Center (s) or experience in operations & maintenance and/or building engineering roles + ... to preserve the reliability of the critical load. Also provides operational support for building systems of other facilities as assigned. Responsible for carrying… more
- Fujifilm (Richmond, VA)
- **Position Overview** The Senior Technical Support Engineer, MI - I ( Tier 1) provides highly visible remote technical support across our product lines for ... on more complex issue and is the second level support across our Synapse products. This engineer is expected...troubleshooting the issue. + Strictly follows the Technical Assistance Center (TAC) escalation process to move cases, in a… more