- General Dynamics Information Technology (Bluemont, VA)
- …reporting and tracking systems such as Security*Ability to respond to after hour calls "provide on- call support " * Ability to travel 25 - 50% to other locations. ... and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls and provide TIER 2/3 support of… more
- William C Brown Inc (Springfield, VA)
- …tracking systems such as Security+* Ability to respond to after hour calls "provide on- call support " There will be rotating weekend shifts required once per ... and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of… more
- General Dynamics Information Technology (Springfield, VA)
- …and Socet GXP required.** + Ability to respond to after hour calls "provide on- call support " + Ability to prioritize and execute tasks in a high-pressure ... and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of… more
- Mass Markets (VA)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... (VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call...One (1) year of experience in customer service or Tier II, technical support + CompTIA IT… more
- System One (Springfield, VA)
- …systems such as Service + + Ability to respond to after-hour calls, "provide on- call support " + Ability to prioritize and execute tasks in a high-pressure ... and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of… more
- Amentum (Springfield, VA)
- …years' experience in: + Supporting a call center /case management environment providing Tier II or Tier III support to address issues escalated from ... **Case Management Support Analyst I** Amentum is a leading provider...least one year of experience managing queues in a call center environment. Work includes identifying, researching,… more
- CACI International (Springfield, VA)
- …- Support in times of high call volume, first-level technical support in a 24x7 world-class service center , responding to inbound incidents and service ... IT Operator supporting a 24x7 government mission. You will provide direct support for detecting, isolating, and resolving ground segment problems; and serve as… more
- Epsilon, Inc (Alexandria, VA)
- …Qualifications:** + One or more Help Desk Institute (HDI) certification preferred; HDI Support Center Manager is preferred. + ServiceNow Certification + 7+ years ... and ITIL Service Operations Certification + Experience managing a Tier 2 specialized support desk in a...a large environment, preferably supporting more than 10,000 users. Tier 2 management includes; call management, accounts… more
- CACI International (Springfield, VA)
- …on-site and expanded 12x5 service support level during core hours and on- call support with two-hour response time during non-core hours + Provide manhole ... Local * * * **The Opportunity:** The Network Administrator will provide support for implementation, troubleshooting and maintenance of IT networks. This position… more
- CoreSite (Reston, VA)
- …of digital infrastructure while nurturing your professional growth and success. Operations Support Center Technician's Role: As a member of CoreSite's Operations ... Support Center (OSC) team, the OSC Technician...normal business hours, including weekends, late nights, holidays, and on- call support + Ability to lift up… more