- Concurrent Technologies Corporation (Columbia, MD)
- …sector Information Sharing and Analysis Centers (ISACs) via Tier I, Tier II , and Tier III support . + CND response services include the actions ... and implementation of appropriate information security functionality to ensure uniform application of Agency security policy and enterprise solutions. + Supports the… more
- TekSynap (Fort Detrick, MD)
- …up-to-date documentation and user resources. + Oversee the Tier I Call Center, Tier II Deskside and Remote Support , and other optional task areas ... incident management, service requests, and problem resolution with internal and external support teams. + Monitor service desk metrics, including average speed to… more
- TekSynap (Andrews Air Force Base, MD)
- …+ Provides excellent direct customer-facing customer service skills + Traiges and troubleshoots tier I and II incidents + Receives and acts on requests ... and resolves issues with Windows 10/11, Microsoft Office 365 Application Suite + Posesses an understanding of DHCP, ActiveClient,...Active DoD Secret clearance + Active DoD 8570 IAT II certification (ex. Security+) + BA/BS or combination work… more
- FGS, LLC (Suitland, MD)
- …SOPs, change logs, and contribute to ATO packages as needed. + Provide Tier II /III support and remediation for infrastructure or endpoint-related ... Description:** The Infrastructure & Endpoint Systems Administrator will provide mission-critical support to the Office of Naval Intelligence (ONI) by managing and… more
- SAIC (Beltsville, MD)
- …in a computer science/computer engineering related discipline and 3-6 years IT network engineering support experience ( Tier II , Tier III, network ... major outages. + Provides internal consulting, technical guidance, information and support to application developers, computer operations, workstation support… more
- Axxum Technologies (Rockville, MD)
- Service Desk Specialist - Rockville, MD - Hybrid + Technical Support : Provide Tier II level support for Windows OS, networking, printers, connectivity ... issues, and other end-user devices. + Support and troubleshoot Azure networking issues, including virtual networks,...Management: Respond to and resolve escalated helpdesk tickets from Tier I, ensuring timely and accurate problem resolution. +… more
- SAIC (Beltsville, MD)
- …more experience ; May accept experience in lieu of degree. + IT network engineering support experience ( Tier II , Tier III, Network infrastructure ... support to other team within DoS such as: application developers, tools developers, management, and inter-division stake holders. **Qualifications** **Required… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …needed. + Experience identifying network problems impacting users and work with appropriate Tier II or III administrators. + Experience troubleshooting WIFI and ... and provide feedback on one-time and problematic trends/patterns with customer support requirements. + Ensure rigorous application of cybersecurity policies,… more
- Optiv (Columbia, MD)
- …and risk analysis scoring system. + Assist and recommend actions in security operations center tier I and tier II incident response incidents. + Automate ... their time focusing on developing corporate strategy, assisting with brand identity, and support operations. + Spend 5% of their time focusing on training and… more
- CACI International (Forest Heights, MD)
- …+ Handle incoming technical escalations from Service Desk, Network Operations Security Center, Tier II , and other support teams. + Write PowerShell/python ... deliver faster deployments and decreased workload. **Responsibilities:** + Provide engineering support to Support System Center Configuration Manager (SCCM) and… more