- Cayuse Holdings (Crownpoint, NM)
- …Yes-less than 5% The Desktop Technician III will provide on-site Tier II desktop and user support services on a shift-work basis. In this ... teams to resolve issues that may be out of the Tier II support scope. + Mentor and support junior Desktop Technicians. + Non-Essential Duties + Other… more
- Chenega Corporation (Albuquerque, NM)
- …(but not limited to): backup and recovery of systems, patching of systems, providing Tier II /III support to lower tiers, performance tuning, hardware ... Data Center Technician II Albuquerque, NM Join our Talent Network Data...core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join… more
- ASM Research, An Accenture Federal Services Company (Santa Fe, NM)
- **General Summary** Provides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on a team ... ticketing system. Keep meticulous notes. + Troubleshoot and repair Desktop /Laptop and thin client hardware. + Support ...3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a working knowledge… more
- SAIC (Albuquerque, NM)
- **Description** SAIC is currently seeking a motivated, career and customer service-oriented Lead Desktop Support Technician to support a role with our ... federal client. The Lead Desktop Support Technician Lead will supervise a...services as needed to resolve VIP incidents escalated to Tier II occurring outside of Standard Business… more
- TekSynap (Albuquerque, NM)
- …Familiarity with Remedy ticketing system is preferred + Works with other Tier 1 and Tier II Support staff to ensure proper hand-off of tickets for prompt ... and if needed escalation + Maintains required documentation of Tier 1 processes and SOPs + Deployment, configuration and...DoD 8570 IAT I certification required + Active HDI Desktop Support Technician or ability to obtain… more
- World Wide Technology (Albuquerque, NM)
- …and remote users to coordinate site visits and upgrades, provide on-site and remote resolution support for trouble calls, and provide TIER 2/3 support of ... 2 and Tier 3 problem identification, diagnosis and resolution* Provide support for the escalation and communication of status to agency management and internal… more