- SAIC (Germantown, MD)
- **Description** We are currently seeking a motivated, career and customer service oriented Mid-level Tier II Help Desk Technician to begin an exciting ... and challenging career with SAIC. In this role you are responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. You will perform software… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …MD area. The Help Desk Specialist will provide 24x7 Help Desk support as defined by first response/ Tier 1/Level 1 support. They will provide phone ... of support + Receive, triage and route tickets to Tier 2 Help Desk according...DoD 8570.01-M with a minimum certification of IAT Level II ** The Level 3 Help Desk… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Required Qualifications: * Experience: Minimum of 5 years in IT support or help desk operations * Education: Bachelor's degree OR High School Diploma ... Service Desk Incident Manager Clearance Required: Secret Clearance Locations:...Resolve routine issues independently and escalate complex issues to Tier 2 or supervisory staff. + Collaborate with Service… more
- TAI (Pikesville, MD)
- **About the Role:** The Desktop Support Specialist will support Tier I through Tier II level software and hardware desktop issues. The focus of this position ... ongoing tasks and projects under pressure, including experience with a help desk ticketing system. + Strong interpersonal skills. + Presents themself… more
- COMSO, Inc (Fort Meade, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 and ... Systems Administrator II - PIPELINE (TS/SCI w/ Polygraph) FORT MEADE,...of configuration and operation of IT systems + Provide Tier 1 ( Help Desk ) problem… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. There will be Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... Systems Administrator II Annapolis Junction, MD (http://maps.google.com/maps?q=Annapolis+Junction+MD+USA) *ACS Description Athenix...of configuration and operation of IT systems + Provides Tier 1 ( Help Desk ) problem… more
- Synergy ECP (Columbia, MD)
- …devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and ... and using IT systems + Provide Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution of problems + Provide… more
- Synergy ECP (Columbia, MD)
- …devices, mobile devices, etc. Provides Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and ... and using IT systems + Provide Tier I ( Help Desk ) and Tier II (Escalation) problem identification, diagnosis and resolution of problems + Provide… more
- Kennedy Krieger Institute (Baltimore, MD)
- …provide Tier 3 level support for support tickets submitted to the Help Desk . 9. Maintain all systems documentation, statistical and management reports, as ... **Overview** The Network Engineer II administers and installs telephony servers and applications, network application servers, network routers and switches, data… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 ( Help Desk ) problem...Polygraph is required to be considered. + IAT level II baseline certification as defined by DoD 8570.01-M is… more