- Synergy ECP (Columbia, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... with Identity & Access Control Management (ICAM) policy. + Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problems Requirements… more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... Compliance with DoD 8570.01-M with a minimum certification of IAT Level II ** Level 2 System Administrator (SA) shall possess the following capabilities: +… more
- NTT DATA North America (Alexandria, VA)
- …years of experience working with government employees to define performance measures for a help desk /service desk + 10 years of experience providing ... + Manages a team of 50+ FTE's who provide Tier I & II support for a...invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …equipment and networks, and ensure compliance with security standards. + Oversee 24x7x365 Tier I and II maintenance support on all TCF equipment, following ... and deploy complex, IT-enabled, and mission-essential capabilities. Our goal is to help you develop and expand your professional capabilities while working on… more
- ManTech (Laurel, MD)
- …limited to:** + Support the implementation, troubleshooting, and maintenance of IT systems + Provide Tier 1 ( Help Desk ) and Tier 2/3 (Escalation) support ... patching Windows OS environments to meet security compliance requirements + IAT II certification (DoD 8140 required within 60 days of starting employment. Acceptable… more
- SAIC (Annapolis Junction, MD)
- …monitoring and problem resolution for all client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 ( Help Desk ) and Tier 2 ... certification + DoD 8570 compliance Information Assurance Technical (IAT) Level II certification Target salary range: $160,001 - $200,000. The estimate displayed… more
- Nightwing (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 ( Help Desk ) and Tier 2 (Escalation) ... bachelor's degree. DoD 8570 compliance with Information Assurance Technical (IAT), Level II . Security Clearance: Qualified applicants MUST HAVE AN ACTIVE TS/SCI WITH… more
- Lincoln Financial (Washington, DC)
- …documenting all work activity in the organizations problem tracking system. This includes Tier II incident and problem management executing within our ServiceNow ... and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, confirm and assess data… more
- Acclaim Technical Services (Mclean, VA)
- …computer printer. PREFFERD SKILLS: + Related work experience in a technical help desk position + Special non-commercial systems administrator experience (access ... troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support + Providing basic user training in...management/file transfer) IAT Level II certification. + Experience with ServiceNow ITSM & ITBM.… more
- NANA Regional Corporation (Fort Belvoir, VA)
- …equipment changes or modifications. **Responsibilities** + Provides Army Enterprise Service Desk (AESD) ticket management support. + Provides Army Unified Desktop ... AUDS Administrative roles using Privileged Identity Management (PIM). + Coordinates with Tier III IT Support, Engineers, and Administrators to complete tasks. +… more