• IT Technician

    SAIC (Germantown, MD)
    **Description** We are currently seeking a motivated, career and customer service oriented Mid-level Tier II Help Desk Technician to begin an exciting and ... required + US CITIZENSHIP REQUIRED. + A+ Certification or higher required. + Security+, Network +, HDI or ITIL certifications desired. + Must have an active TS or DOE… more
    SAIC (08/07/25)
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  • Service Desk Manager

    SAIC (Adelphi, MD)
    …and service delivery performance for the Army Research Laboratory in Adelphi, MD. + Oversee Tier I and Tier II ticket management, Queue managers, and Quality ... improvement and performance monitoring, and problem management + Provide Tier II service desk support for end-user...network resources + Route and escalate requests to Tier III and other teams for quick customer issue… more
    SAIC (08/07/25)
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  • Service Desk Site Lead

    Link Solutions Inc (Adelphi, MD)
    …advancement and growth while helping protect our national security. Job Responsibilities: + Oversee Tier I and Tier II ticket management, Queue managers, and ... control processes, service improvement, and performance monitoring. + Provide Tier II service desk support for end-user...network resources. + Route and escalate requests to Tier III and other teams for quick customer issue… more
    Link Solutions Inc (08/09/25)
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  • Service Desk Site Lead

    Link Solutions Inc (Aberdeen Proving Ground, MD)
    …professional growth while supporting critical missions and operations. Job Responsibilities: + Oversee Tier I and Tier II ticket management, Queue managers, ... service improvement, performance monitoring, and problem management. + Provide Tier II service desk support for end-user...network resources. + Route and escalate requests to Tier III and other teams for quick customer issue… more
    Link Solutions Inc (08/09/25)
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