- Link Solutions Inc (Adelphi, MD)
- …serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research ... helping protect our national security. Job Responsibilities: + Provide Tier I and Tier II ...network resources. + Route and escalate requests to Tier III and other teams for quick customer issue… more
- Leidos (Reston, VA)
- **Description** Leidos is seeking a **Sr. Network /System Technician ** to support monitoring large-scale operations on a high-profile DOD contract. The I3TS ... end of the year** The candidate will obtain and maintain System Administrator and\or Network Administrator II functions and services in support of the agency and… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …and ensuring compliance with DoD COMSEC handling procedures. + Provide 24x7x365 Tier - II Work Center support, including receiving and logging trouble calls ... talented and experienced Technical Control Facility Central Area Business (TCF CAB) Technician to assist in directing and managing the program's executive support… more
- SAIC (Washington, DC)
- …We are currently seeking a motivated, career and customer service oriented Mid-level Tier II Help Desk/Asset Management Technician to begin an ... maintenance, and configuration for desktops, laptops, thin clients, and other network and infrastructure devices as required. + Support asset sampling audits… more
- SAIC (Washington, DC)
- **Description** We are currently seeking a motivated, career and customer service oriented Mid-level Tier II Help Desk Technician to begin an exciting and ... required + US CITIZENSHIP REQUIRED. + A+ Certification or higher required. + Security+, Network +, HDI or ITIL certifications desired. + Must have an active TS or DOE… more
- SAIC (Adelphi, MD)
- …and service delivery performance for the Army Research Laboratory in Adelphi, MD. + Oversee Tier I and Tier II ticket management, Queue managers, and Quality ... improvement and performance monitoring, and problem management + Provide Tier II service desk support for end-user...network resources + Route and escalate requests to Tier III and other teams for quick customer issue… more
- Link Solutions Inc (Adelphi, MD)
- …advancement and growth while helping protect our national security. Job Responsibilities: + Oversee Tier I and Tier II ticket management, Queue managers, and ... control processes, service improvement, and performance monitoring. + Provide Tier II service desk support for end-user...network resources. + Route and escalate requests to Tier III and other teams for quick customer issue… more
- CACI International (Chantilly, VA)
- …24x7 environment. This role combines the responsibilities of a Service Desk Technician and Mission IT Operator, delivering both customer-facing support and direct ... and rapid issue resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels, handling inbound incidents,… more
- SAIC (Washington, DC)
- …Provide round-the-clock, on-call services as needed to resolve VIP incidents escalated to Tier II occurring outside of Standard Business Hours. Assist Users with ... a motivated, career and customer service-oriented Lead Desktop Support Technician to support a role with our federal client....strategies in a Knowledge Based articles and send to Tier I for upload to the KBA repository. Configure,… more