• Field Service Representatives…

    UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
    **Overview** FIELD SERVICE REPRESENTATIVE / SERVICE DESK SPECIALIST | TIER II (MIELS): Bowhead is seeking Field Service Representatives / ... will consist of program management; logistics; asset management; engineering; customer service ; research and development of new capabilities; test and evaluation;… more
    UIC Government Services and the Bowhead Family of Companies (05/15/25)
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  • Exchange/Messaging Engineer

    SMX (Quantico, VA)
    …+ Provide documentation, guidance and instruction to the Tier 1 and Tier II service desk for handling standard Messaging related incidents, work ... in the management, maintenance, and problem resolution + Resolve Tier III messaging tickets + Configure Antivirus products and...inputs into the knowledge management system repository to the service desk for handling standard Message related… more
    SMX (08/08/25)
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  • NCIS Help Desk Analyst Tier

    General Dynamics Information Technology (Quantico, VA)
    …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier II ** with GDIT. A career in ... **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** Security+ CE - CompTIA...how agencies operate. Our work depends on a **Help Desk Analyst Tier II ** joining… more
    General Dynamics Information Technology (07/05/25)
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  • Tier 2 Helpdesk Lead CAB Manager for Tech…

    TekSynap (Arlington, VA)
    …all tasks related to the day-to-day operations of the Technical Control Facility Service Desk . + Provide Tier - II Work Center support to receive and log ... + Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk , specifically focusing on Pentagon Primary Technical Control Facility… more
    TekSynap (07/09/25)
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  • Tier II Helpdesk Lead Central Area…

    Competitive Range Solutions, LLC (Arlington, VA)
    …- II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for advanced ... Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB)...Facility Helpdesk, ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk operations… more
    Competitive Range Solutions, LLC (08/07/25)
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  • Service Desk Agent II

    ASM Research, An Accenture Federal Services Company (Richmond, VA)
    …supporting duties as directed. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a working ... **General Summary** Provides remote Tier 1 technical end user support to an...a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate… more
    ASM Research, An Accenture Federal Services Company (08/08/25)
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  • Computer Equipment Support Operations II

    Alaka'ina Foundation Family of Companies (Newport News, VA)
    …a ticket that describes the work to be performed. + Operate the Service Desk with Tier II systems support, to include providing on-site services for ... Computer Equipment Support Operations II Location VA - Newport News Job Code...shall provide desktop support services, respond to, and resolve service requests. + The ability to enter tasks into… more
    Alaka'ina Foundation Family of Companies (08/02/25)
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  • Service Desk Technician…

    General Dynamics Information Technology (Arlington, VA)
    …are our differentiators. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier II support to ... modify, and repair computer hardware and software. + Provide Tier 2 IT operations control support using ITSM ticketing...to support and maintain a working knowledge base of service desk processes including pertinent guidelines, regulations,… more
    General Dynamics Information Technology (08/09/25)
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  • VIP Help Desk Senior (Class)

    Chenega Corporation (Arlington, VA)
    …the next level! The **VIP Help Desk Senior (Class)** is a dedicated Tier II support professional embedded with a high-visibility technical office. This role ... combines advanced customer service capabilities with deep technical troubleshooting skills to ensure...+ 5+ years of experience in an IT support/help desk role with Tier II more
    Chenega Corporation (07/26/25)
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  • Part Time Help Desk Technician

    Koniag Government Services (Arlington, VA)
    …such as printers, VTC suites, monitors, keyboards, mice, headsets, cameras, VOIP phones. + Tier II technicians are the primary POC for incident and problem ... + Ability to use qualitative and quantitative techniques to evaluate help desk program effectiveness. + Specialized knowledge of Microsoft software products, skill… more
    Koniag Government Services (08/08/25)
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