- Lockheed Martin (Herndon, VA)
- …\- Experience with Red Hat Enterprise Linux or similar distros \- Prior Help Desk or technical customer service experience \- Experience with systems maintenance ... this position and requires the ability to physically access the Herndon DEP II facility\. \- This position requires a current TS/SCI clearance \#LI\-CS1 **Basic… more
- NANA Regional Corporation (Arlington, VA)
- …in the software tools. + Travel to deliver training. + Provide Tier I and Tier II help desk support; respond to requests for assistance received either ... Suvi is hiring a Field Service Technician to provide training and on-site support,...as Bomgar. + Enter and resolve incidents assigned to Tier II in the ticketing system. +… more
- CACI International (Arlington, VA)
- …with the management of the overall Tier II team and directly manage Tier II help desk professionals. + Conduct analysis of problems and provide ... deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill...to be completed by system users. + Improve current service desk processes and procedures and champion… more
- TekSynap (Arlington, VA)
- …(WIs), and program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs, and continuous improvement ... initiatives. + Provide oversight for service desk operations, ensuring 24x7x365 coverage for...ensuring up-to-date documentation and user resources. + Oversee the Tier I Call Center, Tier II… more
- SMX (Quantico, VA)
- …as well as other sections as required + Provide documentation, guidance and instruction to Tier II , and service desks for handling standard Active Directory ... technologies as applicable. The Active Directory Engineer will provide Tier III level Active Directory support and requires knowledge...DNS + Resolve Active Directory tickets escalated from the service desk to include completing the associated… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …strong experience in both **Microsoft Enterprise Systems and Linux administration** to provide ** Tier II support** for a large Federal Intelligence Agency. This ... ensure consistent system performance and operational reliability. **Key Responsibilities:** + Provide ** Tier II support** for incident resolution and user issues… more
- TekSynap (Richmond, VA)
- …CCNP Security + CISA + CISSP (or Associate) + GCED + GCIH + DLA CE Cert IA Role/Function: Help Desk Tier II & III - may be obtained on day 1 + Must have the ... Duties): + Install and configure workstation setups at approximately 1,650 desk locations. + Equipment includes: two monitors, docking station, laptop, keyboard,… more
- M. C. Dean (Norfolk, VA)
- …enhancements + Work with engineering and integrators on new system design + Provide tier II /III support for customer issues reported through the help desk ... role. + Manage physical security system support to meet service level agreements. + Analyze physical security system performance...systems and networks. + Triage customer support calls, providing Tier 1 help desk support and … more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …in a dynamic and mission-focused environment. In this role, you'll **provide Tier II support and systems administration** across multiple large-scale ... other teams to enhance the end-user experience. + Provide Tier II support and resolution for incident...and long-term fixes. + Respond to and manage escalated service desk tickets. + Communicate clearly with… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As...discipline. + Must hold a current 8570/8140 IAT Level II Certification (Security +, CC, CCND, SSCP) + Familiarity… more