- Chenega Corporation (Oakton, VA)
- …sites potentially 10% of time. Skills and Experience + Demonstrate directly related experience in Tier II and Tier III support. + 4+ years' experience with ... and automation processes for new applications. + Sets up administrator and service accounts. + Maintains system documentation. + Interacts with users and evaluates… more
- Stellar Innovations (Richmond, VA)
- …Certification. + MUST be willing to acquire a DLA CE Certification - IA Role/Function: Help Desk Tier II & III. This certification can be achieved after ... Inc., (SIS), a registered ISO 9001:2015 corporation, is a Service -Disabled Veteran-Owned Small Disadvantaged Business. SIS provides Professional Services &… more
- NTT DATA North America (Alexandria, VA)
- …of experience working with government employees to define performance measures for a help desk / service desk + 10 years of experience providing exceptional ... + Manages a team of 50+ FTE's who provide Tier I & II support for a...50+ FTE's who provide Tier I & II support for a major government agency. + Schedules...customer service in a federal environment + 3 years of… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …email communication for message coordination. + Manage the Technical Control Facility Service Desk , ensuring completion of tasks related to day-to-day ... and ensure compliance with security standards. + Oversee 24x7x365 Tier I and II maintenance support on...practices. + Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations,… more
- Lincoln Financial (Richmond, VA)
- …documenting all work activity in the organizations problem tracking system. This includes Tier II incident and problem management executing within our ServiceNow ... and capacity management. This includes working directly with the IT Service Desk , infrastructure, and business support teams to validate, confirm and assess… more
- CACI International (Sterling, VA)
- …logs, & capture user reports + Responsible for operations support metrics and Portfolio service desk ticket queues + Interact with Portfolio Owner, Service ... and Border Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative II .I (ITI2.1) team in Northern Virginia! Join this passionate team of… more
- Acclaim Technical Services (Mclean, VA)
- …+ Analyzing, troubleshooting, designing, and implementing fixes with minimal escalation to Tier 3 support + Providing basic user training in support of off-the-shelf ... network services, software systems engineering and/or application development to restore service and/or identify problems + Using best practices and knowledge of… more
- TEKsystems (Fort Belvoir, VA)
- …The candidate will obtain and maintain System Administrator and\or Network Administrator II functions and services in support of the agency and customers on ... will provide application support to various DTRA offices as designated in Service Level Agreements (SLA) with those offices. The candidate must be proficient… more
- Serco (Langley AFB, VA)
- …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... and provide needed support. + Provide responsive quality customer service and support at all times for internal customers...Tier 1 access. + Meet DoD 8570 IAT II certification requirements (eg CompTIA Security+ CE). + Familiarity… more