- Leidos (Washington, DC)
- …users receive efficient and timely Tier 0, Tier 1 and Tier II Desktop support to ensure that service levels are achieved in line with the TO and ... of technical experience managing, maturing, and modernizing an enterprise grade 24x7x365 Service Desk for geographically dispersed users and providing end-to end… more
- Synergy ECP (Columbia, MD)
- …the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem identification, diagnosis ... IT systems + Provide Tier I (Help Desk ) and Tier II (Escalation)...year experience configuring, troubleshooting, monitoring, and administering a messaging service (such as Java Messaging Service , TIBCO,… more
- Synergy ECP (Columbia, MD)
- …the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier II (Escalation) problem identification, diagnosis ... IT systems + Provide Tier I (Help Desk ) and Tier II (Escalation)...years' experience configuring, troubleshooting, monitoring, and administering a messaging service (such as Java Messaging Service , TIBCO,… more
- TekSynap (Arlington, VA)
- …(WIs), and program documentation. + Lead the development and implementation of service desk strategy, quality assurance (QA) programs, and continuous improvement ... initiatives. + Provide oversight for service desk operations, ensuring 24x7x365 coverage for...ensuring up-to-date documentation and user resources. + Oversee the Tier I Call Center, Tier II… more
- CACI International (Chantilly, VA)
- …operating in a 24x7 environment. This role combines the responsibilities of a Service Desk Technician and Mission IT Operator, delivering both customer-facing ... resolution. As a Frontline Account Manager, you will provide Tier 1 support via phone, email, and walk-up channels,...education. + Minimum 3 years of experience in Help Desk support, IT service desk ,… more
- Jovian Concepts, Inc. (Annapolis Junction, MD)
- …problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... support for implementation, troubleshooting and maintenance of IT systems. + Provide Tier 1 (Help Desk ) problem identification, diagnosis and resolution of… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …strong experience in both **Microsoft Enterprise Systems and Linux administration** to provide ** Tier II support** for a large Federal Intelligence Agency. This ... ensure consistent system performance and operational reliability. **Key Responsibilities:** + Provide ** Tier II support** for incident resolution and user issues… more
- Chenega Corporation (Washington, DC)
- … Service Center and Desktop Support operations, ensuring high-quality Tier I/ II troubleshooting, workstation setup, VIP/executive support, and efficient ... **Req ID:** 37308 **Summary** ** Service Center & Desktop Support Lead** **Washington, DC**...marketplace. Chenega Agile Real-Time Solutions (CARS) is seeking a ** Service Center & Desktop Support Lead** to lead a… more
- CACI International (Annapolis Junction, MD)
- …**Responsibilities:** As a System Administrator, your key responsibilities will include: + Tier 1 (Help Desk ) support for problem identification, diagnosis, and ... to support critical infrastructure with the highest standards of service and reliability. We're looking for a skilled System...operations of IT systems, provide tiered support (from Help Desk to Escalation), and ensure the smooth running of… more
- ManTech (Laurel, MD)
- …limited to:** + Support the implementation, troubleshooting, and maintenance of IT systems + Provide Tier 1 (Help Desk ) and Tier 2/3 (Escalation) support for ... able to create accounts, reset passwords, and provide help desk customer service via phone, tickets or...OS environments to meet security compliance requirements + IAT II certification (DoD 8140 required within 60 days of… more