- ManTech (Laurel, MD)
- …limited to:** + Support the implementation, troubleshooting, and maintenance of IT systems + Provide Tier 1 (Help Desk ) and Tier 2/3 (Escalation) support for ... able to create accounts, reset passwords, and provide help desk customer service via phone, tickets or...OS environments to meet security compliance requirements + IAT II certification (DoD 8140 required within 60 days of… more
- Leidos (Arlington, VA)
- … desk installation, KVM installations, desktop and laptop imaging and issuance. + Provide Tier II /III service support to customers in person and over the ... TS/SCI security clearance. + Current DoD IAT at Level II certification, such as a Security+ CE. + Strong...Pro Accreditation 2025 training). + Comprehensive knowledge of IT service desk requirements with the ability to… more
- Epsilon, Inc (Arlington, VA)
- …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As...discipline. + Must hold a current 8570/8140 IAT Level II Certification (Security +, CC, CCND, SSCP) + Familiarity… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …in a dynamic and mission-focused environment. In this role, you'll **provide Tier II support and systems administration** across multiple large-scale ... other teams to enhance the end-user experience. + Provide Tier II support and resolution for incident...and long-term fixes. + Respond to and manage escalated service desk tickets. + Communicate clearly with… more
- DCCA (Fort Meade, MD)
- …or equivalent IAT Level II certification + Experience working in a customer service / Tier 1/ Tier 2 environment + Dataflow experience Required Education / ... all of the client/server/storage/network devices, mobile devices, etc. + Provide Tier 1 (Help Desk ) and Tier 2 (Escalation) problem identification, diagnosis… more
- Synergy ECP (Columbia, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk ) and Tier 2 (Escalation) problem ... (4) years of experience with Service Management (ITSM) is required. + Requires DoD 8570 compliance Information Assurance Technical (IAT) Level II certification. more
- Chenega Corporation (Oakton, VA)
- …sites potentially 10% of time. Skills and Experience + Demonstrate directly related experience in Tier II and Tier III support. + 4+ years' experience with ... and automation processes for new applications. + Sets up administrator and service accounts. + Maintains system documentation. + Interacts with users and evaluates… more
- NTT DATA North America (Alexandria, VA)
- …of experience working with government employees to define performance measures for a help desk / service desk + 10 years of experience providing exceptional ... + Manages a team of 50+ FTE's who provide Tier I & II support for a...50+ FTE's who provide Tier I & II support for a major government agency. + Schedules...customer service in a federal environment + 3 years of… more
- General Dynamics Information Technology (Bethesda, MD)
- …**Required:** + Associate's Degree and 2+ years in a related in IT role such as Help Desk , Service Desk , Incident Response, or NOC Technician (or 5+ years of ... **Job Description:** GDIT is seeking a **TOC Systems Technician II - 3rd shift** to join our **Technical Operations...verify, and escalate system alerts and reported issues to Tier 2 support as needed + Access devices to… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …email communication for message coordination. + Manage the Technical Control Facility Service Desk , ensuring completion of tasks related to day-to-day ... and ensure compliance with security standards. + Oversee 24x7x365 Tier I and II maintenance support on...practices. + Knowledge in handling and managing incidents and service requests for activities such as changes, problems, configurations,… more