- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …years or more of directly related help desk/service desk experience. + Experience providing Tier II technical support . + Proficiency with Microsoft Office ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...Development. Link Solutions is seeking a Help Desk Technician ( Tier II ) to join our team in… more
- TekSynap (Rockville, MD)
- …support to resolve problems on internal and customer systems and escalate problems to Tier II /III support as per Standard Operating Procedures. + Escalate ... Tier I-NOC Technician provides Network Operations Center support and front-line communications, monitoring, support , diagnosis,...Must be able to obtain an NRC IT Level I/ II . **OTHER INFORMATION** Please note this job description is… more
- Link Solutions Inc (Adelphi, MD)
- …while safeguarding our national security. Job Responsibilities: + Provide Tier I and Tier II technical support for hardware and software. + Recommend ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...team, interacting directly with users and stakeholders to resolve Tier I and Tier II … more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …supporting critical missions and operations. Job Responsibilities: + Provide Tier I and Tier II technical support for hardware and software. + Recommend ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...team, interacting directly with users and stakeholders to resolve Tier I and Tier II … more
- Link Solutions Inc (Adelphi, MD)
- …helping protect our national security. Job Responsibilities: + Provide Tier I and Tier II technical support for hardware and software. + Recommend system ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...team, interacting directly with users and stakeholders to resolve Tier I and Tier II … more
- Athenix Solutions Group, LLC (Annapolis Junction, MD)
- …currency of relevant documents and update the Wiki and SharePoint knowledge bases + Provide Tier I/ II support + Follow established guidelines for delivery of ... Junction, MD area. The Cloud System Architects will provide support for implementation, troubleshooting and maintenance of Cloud Infrastructure...hosted in multiple cloud environments. **Responsibilities** : + Provide Tier I/ II and Tier 3… more
- Link Solutions Inc (Aberdeen Proving Ground, MD)
- …quality control processes, service improvement, performance monitoring, and problem management. + Provide Tier II service desk support for end-user PC, ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...supporting critical missions and operations. Job Responsibilities: + Oversee Tier I and Tier II … more
- Link Solutions Inc (Adelphi, MD)
- …+ Responsible for quality control processes, service improvement, and performance monitoring. + Provide Tier II service desk support for end-user PC, server, ... and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range...helping protect our national security. Job Responsibilities: + Oversee Tier I and Tier II … more
- Axxum Technologies (Rockville, MD)
- Service Desk Specialist - Rockville, MD - Hybrid + Technical Support : Provide Tier II level support for Windows OS, networking, printers, connectivity ... issues, and other end-user devices. + Support and troubleshoot Azure networking issues, including virtual networks,...Management: Respond to and resolve escalated helpdesk tickets from Tier I, ensuring timely and accurate problem resolution. +… more
- CACI International (Annapolis Junction, MD)
- …(SLAs). + Responds to complicated user questions. + Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders. + ... tracking tool. + Create metrics reports for system availability as well as user support . + Assist in orienting, training, assigning, and checking the work of lower… more