- Axxum Technologies (Rockville, MD)
- Service Desk Specialist - Rockville, MD - Hybrid + Technical Support : Provide Tier II level support for Windows OS, networking, printers, connectivity ... issues, and other end-user devices. + Support and troubleshoot Azure networking issues, including virtual networks,...Management: Respond to and resolve escalated helpdesk tickets from Tier I, ensuring timely and accurate problem resolution. +… more
- Indigo IT, LLC (Fort Meade, MD)
- …execute system testing, including connectivity validation and performance checks. + Provide Tier II /III support for troubleshooting complex networking issues ... sensor systems across the DoDIN. The engineer will also support system upgrades, baselining, testing, and fielding of new...highly preferred (eg, CCNP, JNCIP); DoD 8570 IAT Level II (eg, Security+) also highly preferred. + Technical Skills:… more
- General Dynamics Information Technology (Elkridge, MD)
- …Family:** Help Desk **Skills:** Computer Systems,Information Technology (IT) Systems Support ,Systems Support **Certifications:** CompTIA Security + certified ... (DoD 8570 IAT Level II ) - CompTIA - CompTIA **Experience:** 1 + years...network monitoring during customer core hours with 24/7 on-call support (on-call support includes weekends and holidays).… more
- CACI International (Annapolis Junction, MD)
- …(SLAs) * Responds to complicated user questions * Escalate complex system questions to Tier II & III Support and appropriate Government stakeholders * ... tracking tool * Create metrics reports for system availability as well as user support * Assist in orienting, training, assigning, and checking the work of lower… more
- Indigo IT, LLC (Fort Meade, MD)
- …(JCIP), and other DoD cyber units to implement and improve cyber defenses. + Provide Tier II /III support for IDS operations, overseeing 336+ sensors and ... seeking a highly skilled Cybersecurity SME - Network & Threat Detection to support advanced cyber sensing and threat detection initiatives within the Department of… more
- Fujifilm (Annapolis, MD)
- **Position Overview** The Technical Support Engineer, MI - II ( Tier II ) handles remote technical support across our product lines for HCUS customers. ... of the position is to be versed in primary support across our Synapse products, and the ability to... across our Synapse products, and the ability to support more complex issues. This engineer must be comfortable… more
- CACI International (Forest Heights, MD)
- …+ Handle incoming technical escalations from Service Desk, Network Operations Security Center, Tier II , and other support teams. + Write PowerShell/python ... deliver faster deployments and decreased workload. **Responsibilities:** + Provide engineering support to Support System Center Configuration Manager (SCCM) and… more
- CACI International (Forest Heights, MD)
- …manner. + Handle incoming technical escalations from Service Desk, Network Operations Security Center, Tier II , and other support teams. + Document, track, ... + Respond to systems alerts, triage, troubleshoot, and resolve incidents. + Work closely with other support teams to ensure incident events are handled in a timely… more
- TAI (Pikesville, MD)
- **About the Role:** The Desktop Support Specialist will support Tier I through Tier II level software and hardware desktop issues. The focus of this ... position will be desktop support while also working directly with end users in...any skill, we seek people who make decisions that support the common good. We work for our clients,… more
- Lockheed Martin (Fort Meade, MD)
- …for system and software installations, sustainment, upgrades, and troubleshooting \- Provide Tier 3 support for system failures and degradation problem ... ARE** The program is on fire for cyber\. In support of our customer, members of the team are...operational system critical discrepancies that cannot be resolved by tier one and two personnel\. Integrate, test, and optimize… more