- Lumen (Austin, TX)
- …committed to teamwork, trust and transparency. People power progress. We're looking for top- tier talent and offer the flexibility you need to thrive and deliver ... with sales, product, CS peer partners, service delivery, and support teams to ensure a unified approach to customer...and task lists with strong time management skills. + Technical aptitude to learn data networking technologies, products, and… more
- Netsync Network Solutions (TX)
- …III implementing Collaboration solutions for enterprise sized customers. + * Provide Tier 2 support for network and Collaboration infrastructures. + *Demonstrate ... Duties/ Behaviors + * Install, configure, support , monitor, test, optimize, and troubleshoot problems pertaining...and existing partner service offerings. + *Act as a technical lead for small to medium-sized clients. + *Design… more
- Everon (Houston, TX)
- …Performs new system installations, upgrades, and additions. + Organizes and utilizes technical resources, information, material, and support to ensure efficient ... and teach others. + Provides reliable, high quality customer support . + Performs customer instruction on system operation and...50 % to 75 % proficiency in Everon Commercial's Tier 1 product offerings. Work Environment: + Exposure to… more
- Amazon (Austin, TX)
- …remediation plans. Your impact will be critical in helping AWS/Annapurna maintain top- tier security by balancing risk and delivery. You'll focus on identifying ... your customers and AWS service teams to help drive and develop the technical implementation for overall system designs. You will identify and implement process… more
- WM (Houston, TX)
- …staff for resolution. Provides leadership and direction in developing and implementing Technical Support systems and strategies to achieve business objectives ... + Leads in resolving tickets passed on to any Tier 3 support group, working with external...support (including client installations). + Leads and implements Technical Support business initiatives in accordance with… more
- Methodist Health System (Dallas, TX)
- …process + Provide alternate solutions and recommendations for complex business issues + Provide Tier II Support via internal ticketing tool. + Identify and ... and implementation of system upgrades. Collaborate with functional and technical staff to coordinate application of upgrade or fix....solutions and recommendations for complex business issues + Provide Tier II Support via internal… more
- S&P Global (Houston, TX)
- …20 - Professional (EEO-2 Job Categories-United States of America), PDMGDV202.2 - Middle Professional Tier II (EEO Job Group), SWP Priority - Ratings - (Strategic ... GenAI and automation tools, within the business workflows and provides training and support on AI and GenAI capabilities for existing and new platforms and services.… more
- SCI Shared Resources, LLC (Houston, TX)
- …root cause of issues and create knowledge base articles so the 1st and 2nd tier support teams can resolve at first contact. **Minimum Requirements** Education + ... support for incidents and problems escalated from our tier 1 and tier 2 support...assist in decision-making and problem analysis + Conversant in technical discipline acumen + Must have a positive attitude,… more
- General Dynamics Information Technology (Fort Bliss, TX)
- …cross training for other technicians. Performs network administration duties and provides technical support to users. + Configure communication media with ... Plans, Training, Mobilization and Security (DPTMS) projects. + Perform information assurance technical (IAT) II duties for Mission Training Complex (MTC)… more
- ManTech (San Antonio, TX)
- …and maintenance of Cloud Infrastructure Services hosted in multiple cloud environments. + Provides Tier I/ II and Tier III (Escalation to Architecture Team) ... resolution of customer capacity requests. Provides support for the escalation and communication of status to management and internal customers. + Provides… more